Southern Glazer's Wine & Spirits needed computer telephony integration (CTI), but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches. Southern Glazer's implemented InGenius for both their inside sales and customer advocacy teams. Using the solution, they've seen great improvements in their ability to handle more calls, create call reports, and raise customer satisfaction. InGenius has provided a reliable means for Southern Glazer's to operate efficiently while complying with industry requirements.