Kim Scott on why most work communication fails and how to fix it
Associated with
David Vallance David Vallance
19 min read
Kim Scott on why most work communication fails and how to fix it

One summer afternoon in 1995, Kim Scott was walking through Manhattan with her new puppy, Belvedere. While waiting at a crosswalk, Scott glanced up at a street sign, taking her eyes off Belvedere for a split second. In that moment of distraction, Belvedere took off into the road, running into the path of an oncoming car.

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