Research Reveals New Customer Service Standards - Here's What To Do About It
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Brenda Bown Brenda Bown
Posted Jul 7, 2020 9 min read
Research Reveals New Customer Service Standards - Here's What To Do About It

Salesforce has tracked changing customer expectations, every two weeks, by surveying 3,500 worldwide consumers during the pandemic. Here's how those insights pertain to U.S. service organizations.

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