Predictions 2022: How CX Can Shine In A Year Of Shortages
Associated with
Judy Weader Judy Weader
Posted Jan 14, 2022 4 min read
Predictions 2022: How CX Can Shine In A Year Of Shortages

"Shortage" will be the name of the game in 2022. CX leaders will have to help their organizations contend with out-of-stock products, understaffing, and unhappy customers. Senior Analyst Judy Weader and Researcher Sam Karpinski explain how CX leaders can shine during a difficult year.