Associated with
Kate Leggett
Posted Apr 26, 2021
•
4 min read
How Customer Service Will Evolve In 2021
The upheavals of 2020 forced customer service organizations to rapidly shift their operations. But which changes will become permanent? Explore the future of customer service in this episode of What It Means with VP, Principal Analyst Kate Leggett and Principal Analyst Ian Jacobs.
Other content from
Forrester
Explore more in
Technology Research Services
Featured by The Juice
