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Manish Nepal
13 min read
What to do when a big account churns? Here's a five-step action plan. | Avoma Blog
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SaaS and churn are two sides of the same coin. And no matter how good you are at tossing the coin, the odds are sometimes stacked against you. In SaaS, a big-scale churn is the definition of all hell breaking loose. Losing a few customers here and there is one thing-but what if a big account churns? It's devastating. This blog post talks about a set of five to-do steps when a big account churns.
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