Associated with
Manish Nepal
13 min read
What to do when a big account churns? Here's a five-step action plan. | Avoma Blog
SaaS and churn are two sides of the same coin. And no matter how good you are at tossing the coin, the odds are sometimes stacked against you. In SaaS, a big-scale churn is the definition of all hell breaking loose. Losing a few customers here and there is one thing-but what if a big account churns? It's devastating. This blog post talks about a set of five to-do steps when a big account churns.
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