Associated with
8 min read
Conversational Intelligence and the Next-Gen Contact Center
Conversational intelligence combines real-time and post-interaction analytics that fuel intelligence through bots, virtual agents and agent-assistive tools to improve the customer experience. This blog takes a deeper dive into CI in the contact center.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Genesys
Featured by Women In Sales
