Associated with
Jenson Joseph
Posted Jun 1, 2021
•
3 min read
Transfer calls to the right agent in Zoho Voice
Any business that handles a lot of calls will regularly need to transfer calls. Zoho Voice now allows you to transfer an ongoing phone call from one agent to another mid-conversation. Call transfer is useful when a caller reaches the wrong department, or when you want to transfer a call to a colleague who you...
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