Any discussion of change must include a discussion of every change project's biggest resistor – people.

So what can an agent of change do to smooth things over with the people that must execute the change they are trying to achieve? 

Heidi Modrusan is the Contract Administration Program Manager at the WD-40 Company. Yes, the same WD-40 you use to silence the squeaky door to the pantry or grease the gears on your kid's bike.