Customer Onboarding is Key to Retention [podcast]
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Customer Onboarding is Key to Retention [podcast]
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On this episode of The Marketer's Journey, I interview Sydney Sloan, CMO of SalesLoft. After a long tenure at Adobe, Sydney worked hard to ensure her next role was a great fit and that she would be working with a product she was passionate about. In her current role, she leads marketing for a SaaS company that has taken off not just because of what they do, but also because of their emphasis on one-to-one selling and marketing. On today's episode we chat about the need for alignment between sales and marketing and the importance of proper customer onboarding for good retention and customer experience.

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