Oracle and IDC Webcast - The Future of Customer Experience for Telcos
Oracle and IDC Webcast - The Future of Customer Experience for Telcos

The webcast followed an IDC InfoBrief, sponsored by Oracle, which looks at the future of CX. With the InfoBrief concluding that CX will become the main differentiator among Telcos - the key question addressed by the webcast is not if to invest in CX, but where to invest in CX to avoid falling behind. For those that missed it-here's an edited transcript from the session – but you can always watch the webcast here (registration required).

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