As we begin Season 2 of Agents of Change, we have noticed a common theme that has emerged.

Often, the agents of change we speak with have taken unexpected paths to get to where they are. When it comes to making an impact in your company, there is not one specific blueprint to follow. 

Carolyn Jungclas is the Senior Vice President and Director of Procurement and Vendor Management at First Citizens Bank. She has made some big changes in processes during her time at First Citizens Bank, even though she didn't have previous history in banking.