Arrow left
Auto Dialer / Genesys / eBooks
Enterprise Interactive Voice Response (IVR)
3 min read
Enterprise Interactive Voice Response (IVR)
Genesys Genesys

Enterprise IVR uses speech recognition and customer data to transform the IVR experience into a dynamic, personalized interaction.

Other content from Genesys
Explore all
Life Extension Keeps Customers at the Heart of CX Innovation
Article
Life Extension Keeps Customers at the Heart of CX Innovation
Transform CX and EX with AI-Powered Experience Orchestration
Article
Transform CX and EX with AI-Powered Experience Orchestration
Web Messaging Creates Empathetic Conversations at Rabobank
Article
Web Messaging Creates Empathetic Conversations at Rabobank
Announcing the 2024 Genesys Customer Innovation Awards Finalists
Article
Announcing the 2024 Genesys Customer Innovation Awards Finalists
Explore more in Auto Dialer
Explore all
Unveiling the Essence of Agent Training and Coaching in Modern Workforce
Article
Unveiling the Essence of Agent Training and Coaching in Modern Workforce
Top 17 Contact Center Metrics to Monitor in 2024
Article
Top 17 Contact Center Metrics to Monitor in 2024
What Is Contact Center Sentiment Analysis for Businesses?
Article
What Is Contact Center Sentiment Analysis for Businesses?
What Is Call Avoidance & How to Avoid It
Article
What Is Call Avoidance & How to Avoid It
Featured by Thinkific Plus
The Ultimate Customer Success Strategy Guide
Featured
Article
The Ultimate Customer Success Strategy Guide
Thinkific Plus Claimed Thinkific Plus