Whether it's a developing stage or a fully developed business venture, every incoming text makes a difference to a business. With Salesforce incoming alerts, it becomes easier for agents to contribute to business growth by nurturing every incoming lead. Apart from replying in a timely manner, employees can perform more efficiently. Rather than focusing on prospect and customer responses and invest time in it, they can focus on core priority work areas. Also, by responding immediately, they could reduce customer wait time and resolve inquiries faster.