Personalization is key for retail contact centers

Auto Dialer / Genesys / eBooks

Personalization is key for retail contact centers

1 min read

Personalization is key for retail contact centers

Genesys

Personalization is evolving-thanks to retail contact centers adopting new technologies like predictive analytics and machine learning.

Other content from Genesys

Life Extension Keeps Customers at the Heart of CX Innovation

Article

Life Extension Keeps Customers at the Heart of CX Innovation

Transform CX and EX with AI-Powered Experience Orchestration

Article

Transform CX and EX with AI-Powered Experience Orchestration

Web Messaging Creates Empathetic Conversations at Rabobank

Article

Web Messaging Creates Empathetic Conversations at Rabobank

Announcing the 2024 Genesys Customer Innovation Awards Finalists

Article

Announcing the 2024 Genesys Customer Innovation Awards Finalists

Explore more in Auto Dialer

Unveiling the Essence of Agent Training and Coaching in Modern Workforce

Article

Unveiling the Essence of Agent Training and Coaching in Modern Workforce

What Is Call Avoidance & How to Avoid It

Article

What Is Call Avoidance & How to Avoid It

Top 17 Contact Center Metrics to Monitor in 2024

Article

Top 17 Contact Center Metrics to Monitor in 2024

What Is Contact Center Sentiment Analysis for Businesses?

Article

What Is Contact Center Sentiment Analysis for Businesses?

Featured by ActiveCampaign

How to Market Yourself as a Content Creator (8 Steps For a Head Start)

Article

How to Market Yourself as a Content Creator (8 Steps For a Head Start)