When competition is just a click away, how do you satisfy your clients and reduce customer churn? That is the question every business owner, no matter what industry, is always thinking about.

Did you know that SaaS agencies' average monthly churn rate is about 5%? It's low because you're providing a significant service to others that allows them to streamline and scale their businesses. However, if you discover your customer churn rate is higher, or if you want to reduce customer churn even more, it's time to take some action!

So how do we combat customer churn? We must first know what some of the biggest reasons for customer churn are, and then we can learn how to leverage HighLevel software to solve those issues.