If you've ever walked away from a company because they were rude to you on the phone, you know first-hand how crucial customer support quality is. Messy or frustrating communication may instantly turn a customer away from your brand, be it in person or online.

This is why you should invest some time and energy into setting up a stellar customer service live chat on your website. The live chat format allows your support team to be more agile and effective, solving customer inquiries in minutes - but that only works if you follow some tried-and-true practices.

What are the benefits of having customer service live chat? What kinds of customer concerns can be addressed through live chats? How to create a live chat widget if you can't code? We'll get these and other questions answered. Dive in!