Though we're out for the holidays this week, we're dropping in with a short preview of what we have planned for the CX Cast in 2024. Tune in to hear what's to come, including: Our annual series on Forrester's 2024 predictions, airing throughout January. A preview of Forrester's 2024 events theme, "Human + AI," and what it means for the customer lifecycle. And more content from Forrester analysts throughout the year.