Crowdsourcing brand loyalty: How social media impacts your CX
For CX leaders, social media isn't just a customer service channel, it's a real-time feedback loop. Treating both positive and negative interactions as strategic signals is essential to building lasting brand loyalty.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice by AudiencePlus, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Genesys
Podcast Episode
Podcast Episode
Featured by Seamless.AI
