What happens when your agency hits a rough patch and complacency sets it? How do you even know if your team is complacent and how they approach all to grow the business?It's a situation many leaders dread, yet overcoming complacency is a potential turning point for innovation and growth. In this recap of a Social Pulse Weekly: Agency Edition episode, we are digging into a transformative story where tough times spurred dramatic changes and led to a culture of innovation. Our guest is Grant McKinstrie, CEO of Digital Position. At the beginning of the year, his agency faced a significant