Focus on customer experienceRetailers Need to Adapt Their Analytic Strategies to the New Norm
Focus on customer experienceRetailers Need to Adapt Their Analytic Strategies to the New Norm

Since the Covid-19 pandemic began, there's a term I've heard thrown around quite a bit: "The Before Times." It's a funny, almost lighthearted way of speaking of the era before so much of our way of living changed in an instant, and every time I walk into a grocery store or convenience shop these days, with my mask on my face and my hand sanitizer in my pocket, I find myself thinking about "The Before Times" quite a bit.

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