Approximately one-third of respondents see the cloud as a "game changer" that will provide significant impact to their business. They also agree that maintaining high levels of customer service and managing costs are crucial for revenue growth. The research found that the most common drivers for technology investment were operational efficiency, real-time visibility into shipments and inventory, and reducing logistics costs, with respondents viewing advanced technologies such as robotic process automation (RPA), artificial intelligence (AI), and blockchain rising in importance over the next few years.