Most practices rely on phone calls and emails to handle patient inquiries. But as emergency cases rise, phone calls don't allow you to quickly chat with a large volume of clients. Bottlenecks mean patients go on hold, and your whole process gets backed up. Meanwhile, emailing can be slow, and inboxes fill up fast, creating a yarn-ball of messages with little organization. To solve this, practices should adopt communication software that gives them more ways to contact patients, as well as a way to conveniently manage all of their messages in one place. With these tools, patients can text you, use a webchat app on your home page, or even reach out to you via a chat window on Facebook. This helps eliminate slowdown associated with using a limited number of communication channels, and also allows you to bring all messages into one pane of glass, which can be managed more efficiently, even as patient inquiries increase.