Watch for tips and tricks on how agents can make the most of your knowledge and how to use it to solve all your customer issues

Choosy Agents Choose Workflows
Enterprise knowledge management is not about what you know, it's about sharing and learning so that that everyone can capitalize on the collective knowledge of your organization.

It's one thing to issue an edict on the knowledge management tool your agents have to use. It's quite another to get agent buy-in on a tool they'll love. And you won't succeed at giving great customer service without an engaged workforce. Make knowledge-centered support part of how agents work, not something they have to do.

Watch this video that shares valuable tips and tricks on:

how agents can make the most of the knowledge and how to use it to solve all your customer issues
keeping your enterprise knowledge base up to date and relevant
the importance of adding new knowledge to the knowledge base and ensuring its availability for reuse by others