Addressing the changing customer behaviours and customer experience in travel post-pandemic
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Lauren Forrester Lauren Forrester
Posted Dec 8, 2021
Addressing the changing customer behaviours and customer experience in travel post-pandemic

Throughout 2021, late cancellations were seen as a serious business issue. A new and revised approach to data management and personalisation, done correctly, can turn what looks like a business threat, into a significant commercial opportunity.

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