Why We've Lost the Ability to Humanize the Customer Experience
Associated with
Kevin Lau Kevin Lau
Jennifer Gutman Jennifer Gutman
Posted Aug 11, 2022 4 min read
Why We've Lost the Ability to Humanize the Customer Experience

Kevin Lau, a leader in customer marketing, gets radically transparent about his time at Adobe & the truths behind putting customers first, last, and always.