According to Oracle Retail's 2020 consumer research, 71% of shoppers stay loyal for service speed and the checkout experience.

The recent crisis has unraveled business processes and societal norms alike, leaving retail in a state of uncertainty. We refer to the near future as the New Next, because there is nothing normal about it. There is no clear roadmap for what lies ahead, but technology makes it possible for retailers to operate with business agility and extend resources to introduce new customer journeys as shopping continues to evolve.