A robust CRM is one of the ways to ensure business success in the short and long term. However, not all companies are fully aware of what features to search for in such solutions in the research phase, and they select a contact management tool rather than an all-in-one CRM. So, what should you pay attention to when choosing similar solutions? How do you ensure that the CRM you select offers your growing business all the features that help you scale and elevate customer experience? We have a list to help you save time and simplify the process.