Ecotricity, a pioneering green energy company in Britain, sought to enhance its customer service operations by automating forecasting and scheduling, as it previously relied on cumbersome spreadsheets. They opted for Verint® Workforce Management Professional™ for Salesforce due to its tight integration with Salesforce and cloud flexibility. This solution streamlined administrative tasks, improved adherence by 10%, reduced after-call work by 29%, and enhanced overall workforce management efficiency. The implementation led to significant time savings, increased employee adherence, and better management of call volume peaks, ultimately enabling Ecotricity to focus more on delivering excellent customer service.