Make it personal: 2 improvements to humanize customer service
Make it personal: 2 improvements to humanize customer service

After binge-watching nearly every new streaming show, I recently started re-watching "Mad Men." While I haven't been inside an office for over a year now, I was struck by just how much the office environment has transformed in the last 60+ years-and that got me thinking: What did a customer service center look like back then, and how did it function?

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