Paula Hayes is on a mission to change the face of beauty by putting multicultural women at the center of the modern beauty movement. She's in an industry oriented toward making people feel good about themselves. But she's tackling an experience within the market that's left many customers looking for a better and more specific solution. On The Customer Experience Podcast Paula, the Founder, President, and CEO of Hue Noir Cosmetics, shares insights into what it means to show up authentically, how brand ambassadors help to extend the company's reach, why she pulled her products from Target shelves, and much more. In this video clip in which she talks team culture, customer care, brand promise, authenticity, and more, you'll get an introduction to all the themes she weaves throughout our entire conversation ...   Here in this blog post is the full interview, several more video clips, and an overview and highlights from our time together. Enjoy!     Honor Your Customer Promise by Showing Up Authentically Every Day To hear great conversations we've already hosted and great conversations to come, subscribe to The Customer Experience Podcast in Apple Podcasts by clicking right here. If you prefer to ...