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Is There Care at the Motor Vehicle Division?
I have to admit that for years, I've held up the MVD (or DMV in other states) as the standard for how NOT to run a business. Ever since I was 15 years old, my experiences at the MVD have been filled with frustration while unhappy employees have unemotionally and robotically followed protocol as they've gone about their work. You get the distinct impression they wish you weren't there. Not only do they not care about you, but they wish you didn't exist.
That has been my experience over 25-plus years, without exception. But, yesterday was different.
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