![Do Consumers Prefer to Talk to Chatbots or Humans for Service Needs [New Data]](https://main-app-production-public.s3.amazonaws.com/orofbz245f2pcql0cik4u7fzil3g)
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Jay Fuchs
6 min read
Do Consumers Prefer to Talk to Chatbots or Humans for Service Needs [New Data]
Both chatbots and human reps come with their pros and cons for service departments, but what do consumers prefer? Learn more about whether your organization should be leveraging bots, reps, or a combination of the two here.
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