Apart from reaching and connecting with prospects, constant evolution in text usage has led to numerous innovative ways to indulge with audiences and get their opinions. Uniquely extending the use of text, Salesforce texting app 360 SMS works like magic for non-technical staff. It empowers its users with advanced texting capabilities like iText for data capturing. Without a doubt, it is the best SMS app in Salesforce for self-designed chatbots, or we can say Intelligent texting.