Posted Jun 22, 2018
•
5 min read
Key metrics for your customer service department - Workbooks CRM
Some other departments might disagree, but your customer service function is the beating heart of your business. As the people who interact most often with customers, your service team is better placed than anyone to gather the insights your business depends on for its survival and growth. And we all know it is cheaper to retain existing customers than to win new ones.
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