Associated with
Christina McAllister
Jennifer Routhier Isabella
Melissa Parrish
Posted May 4, 2023
•
5 min read
Is Asynchronous Chat The Future Of Customer Service?
Asynchronous chat is poised to proliferate throughout the B2C ecosystem, redefining expectations around customer service. Senior Analyst Christina McAllister joins to discuss the benefits and pitfalls of this technology.
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