Challenges of saving money while maintaining excellent customer and agent experiences in modern contact centers. It suggests embracing an Open Contact Center as a Service (CCaaS) platform, allowing customization and scalability to drive savings and ROI. By implementing best-of-breed solutions like AI and analytics, businesses can optimize operations and reduce costs. The platform accommodates existing systems while offering flexibility for future enhancements. Leveraging data insights, organizations can further optimize operations and improve customer experiences. The article encourages exploring the Verint Open CCaaS platform through a demo to achieve exceptional customer experiences.