Path to CX Excellence – Commerce Edition
Path to CX Excellence – Commerce Edition

Determining guiding principles such as recommendations, resources, and roadmaps should have been the responsibility of the institution, yet all too often individual teachers were left to fend for themselves. But, once more cohesive strategies finally emerged, the collegiate experience evolved quickly. The inclusion of technology shifted the use from supplemental resource to a requirement for homework, classroom activities, and even exams. By the time I graduated, some courses were held entirely online. What was once a siloed, variable mess, matured into something intentionally integrated and consistent, allowing students, educators, and institutions to benefit.

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