Here at CallRail, we know that having the right communication tools for small to mid-sized businesses is invaluable. In order to drive revenue, build relationships, or collaborate with team members at work, efficient communication systems are an absolute necessity.

We surveyed over 600 small business owners and employees to find out how they handle customer communication - and whether their efforts are working for them or against them. Based on that research, we discovered 5 communication challenges several small to medium-sized businesses were facing and how to solve them.