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Sage Lazzaro
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Article
Is customer data safe in a world run by AI agents?
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Article
The biggest challenges left to tackle in customer service - and how AI can help
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How data from AI-powered customer service can supercharge the entire business
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How human do we really want our AI bots to sound?
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What AI can't do for customer service - and why it needs humans to coach it
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Why customer service leaders are sounding the alarm on containment rate and establishing new chatbot metrics
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