Impactful, intentional sales, customer experience and product-led growth leader with proven success in people development, customer satisfaction, retention and process optimization. Driven to initiate change by an intrinsic desire to empower people, to deliver an exemplary client experience and to implement strategic growth strategies. Currently leading pre- and post-sales efforts to assist software teams hoping to improve quality.

Significant experience working with and for Higher Education and Non-profits. I am often drawn to building bridges, and improving communication and processes across teams. I enjoy thinking strategically and getting into the weeds to sort things out with my team. My experience shows an ability to meet and exceed targets as an individual contributor, collaborate cross-functionally, and drive continuous improvement.

Have you ever found yourself thinking... "𝐈 𝐟𝐨𝐫𝐠𝐨𝐭 𝐭𝐨 𝐬𝐞𝐧𝐝 𝐨𝐮𝐭 𝐚𝐧 𝐞𝐦𝐚𝐢𝐥 𝐭𝐡𝐢𝐬 𝐦𝐨𝐧𝐭𝐡! 𝐋𝐞𝐭'𝐬 𝐰𝐡𝐢𝐩 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐮𝐩 𝐚𝐧𝐝 𝐡𝐢𝐭 𝐬𝐞𝐧𝐝!" "𝐈 𝐤𝐧𝐨𝐰 𝐰𝐞 𝐧𝐞𝐞𝐝 𝐚𝐧 𝐞𝐦𝐚𝐢𝐥 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲, 𝐛𝐮𝐭 𝐈 𝐝𝐨𝐧'𝐭 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐛𝐮𝐢𝐥𝐝 𝐨𝐧𝐞." "𝐈𝐟 𝐨𝐧𝐥𝐲 𝐰𝐞 𝐡𝐚𝐝 𝐭𝐡𝐞 𝐛𝐮𝐝𝐠𝐞𝐭 𝐟𝐨𝐫 𝐚 𝐟𝐮𝐥𝐥-𝐭𝐢𝐦𝐞 𝐞𝐦𝐚𝐢𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐨𝐫 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭." "𝐈'𝐦 𝐧𝐨𝐭 𝐬𝐮𝐫𝐞 𝐰𝐡𝐞𝐫𝐞 𝐭𝐨 𝐬𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡 𝐞𝐦𝐚𝐢𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠." These thoughts are common, especially when email marketing has taken a back seat. Understandably as a digital marketing manager for a small e-commerce business, you're overwhelmed, managing multiple digital channels and struggling to allocate time and budget to each. But here's the kicker: email marketing can deliver an astounding ROI of 36:1 (you might already know this!) Picture this: ☑️ Confidently navigating your email platform ☑️ Email campaigns and funnels running smoothly ☑️ Building strong customer relationships ☑️ Delivering the right message at the right time ☑️ Boosting revenue ☑️ Sustainable email marketing strategy ☑️ Plan to continue growing your audience and program How? We won't bite off more than you can chew. We'll build your email program in strategic phases, step by step, with a Klaviyo expert by your side. You'll learn to manage your email platform efficiently, leverage Klaviyo's powerful features, and craft a sustainable strategy to apply what you've learned with every email you send out. You've got the potential; you need a proven process and expert guidance. I've been immersed in email marketing since 2012, working with various e-commerce businesses and industries. I hold certifications from a few email service providers but focus on Klaviyo for its exceptional small-business-friendly features. When working with me, expect practical, honest feedback and education to boost your ROI without overwhelming time commitments. We'll redefine how you manage your email program to deliver emails with certainty. Delivering emails with certainty means every email is part of a well-crafted strategy, a continuous learning process, and a step toward growth. Let's collaborate and turn your email program into an ROI powerhouse. What is the best way to start? Signup for emails: https://bylaurenjean.com/email-sign-up