An award-winning business strategy consultant with extensive international experience in the contact centre and CX digitisation and change. Zaheer's experience includes: CX and omnichannel strategy design, digital transformation consulting and advisory service to multi-national organizations on a range of topics, including enablement of customer value management, driving digital and mobile adaption, operational and business strategy assessments to save cost and enhancing revenue generation, service design including customer journey mapping and business/process innovation. Due to his passion for customer experience, entrepreneurship, and business innovation - Zaheer has developed the following commercial products: 1) The world's first contextually designed global CX brainstorm community (https://cxbrainstorm.com/) - the CXBrainstorm is an idea, knowledge, and best practice sharing crowdsourcing site explicitly designed to improve and innovate global customer experience practices. You can sign up for free or email grow @ cxbrainstorm.com to learn more. 2) Customer Journey Mapping Workbooks to empower CX professionals across Telecom, Banking, Retail, Insurance, Utilities, and Travel industries - conduct focused, effective, and engaging customer journey mapping workshops. 3) The industry's first casual CX Game that could be played on screens of all sizes. The game is designed with CX's passionate professionals and brands in mind. The game is available in 2D and 3D and can be downloaded from Apple Store and Google Play for Free. Zaheer is available to collaborate on challenging opportunities in the digital transformation, innovation, and customer experience domains. Let's improve and innovate CX globally!

I am devoted to and excel in a few different areas—each area strengthening the others: providing leadership, guidance, and support to youth entrepreneurs; optimizing a companies performance by providing my strategic and financial expertise As a Director at The Advisory Board Company, I provide analysis and insights to senior leaders in the firm on things such as but not limited to sales employee compensation, sales department budgets, and new business revenue. I am highly skilled in the areas of Analytics, Planning, and Operations. I have been recognized for my ability to work well independently and collaboratively in support of our organization’s strategic mission and vision, by offering innovative ideas and critical thinking to successfully achieve objectives and goals. I've worn many hats in my career-- financial analyst, manager, project manager, and strategist. As a result, I feel that I have a unique ability to manage multiple projects and navigate complex challenges. Most of my experience has taught me that my professional value comes down to a few key things: - I've spent my entire professional career in finance and have developed a strong passion for my work - I'm a team player, I don't care who gets credit, I just want to win. - I run towards fires, and I make sure to bring my extinguisher with me - I have big ideas, but more importantly I make sure to develop a plan to execute those ideas. - I take the time to get it right Specialties: Business & Sales Operations, Strategic Analysis, Executive Reporting, KPIs/Metrics, Product Analysis, Sales Strategy, Operational Management. Common Misspellings: Zane Mithani