Intercom

The Ticket: Embracing change in customer service the Nordstrom Way

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The Ticket: Embracing change in customer service the Nordstrom Way

The Ticket: Leadership's role in creating a customer-centric culture

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The Ticket: Leadership's role in creating a customer-centric culture

Response Time: Vol. 34

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Response Time: Vol. 34

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

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Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

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The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

Response Time: Vol. 31

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Response Time: Vol. 31

Off Script: Designing the future with AI

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Off Script: Designing the future with AI

Response Time: Vol. 30

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Response Time: Vol. 30

Built For You: New AI-first releases for better, faster, more personalized support

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Built For You: New AI-first releases for better, faster, more personalized support

The Ticket: Unlocking customer service's strategic potential with AI

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The Ticket: Unlocking customer service's strategic potential with AI

Off Script: Reinventing customer service with AI

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Off Script: Reinventing customer service with AI

Response Time: Vol. 29

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Response Time: Vol. 29

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX

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The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX

Takeaways from Support Driven Expo 2024: Embrace change and get ahead

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Takeaways from Support Driven Expo 2024: Embrace change and get ahead

Off Script: Into the future with AI-first Customer Service

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Off Script: Into the future with AI-first Customer Service

Introducing 'Off Script', a new series from Intercom

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Introducing 'Off Script', a new series from Intercom

Prepare your internal knowledge content for AI

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Prepare your internal knowledge content for AI

Ready to transform your career, customer support leaders?

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Ready to transform your career, customer support leaders?

Intercom on Product: Making the jump from B2C to B2B product management

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Intercom on Product: Making the jump from B2C to B2B product management

How AI is unlocking more meaningful work for customer service teams

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How AI is unlocking more meaningful work for customer service teams

There's no going back – the new era of AI-first Customer Service has arrived

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There's no going back – the new era of AI-first Customer Service has arrived

Introducing Fin AI Copilot: Increase agent efficiency by 31%

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Introducing Fin AI Copilot: Increase agent efficiency by 31%

The ultimate guide to knowledge management in the age of AI

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The ultimate guide to knowledge management in the age of AI

Your first 30-60-90 days using AI for customer service

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Your first 30-60-90 days using AI for customer service

Farewell to the customer service Frankenstack

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Farewell to the customer service Frankenstack

Understanding the changing economics of customer service in the age of AI

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Understanding the changing economics of customer service in the age of AI

What I've discovered implementing an AI-driven customer service strategy

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What I've discovered implementing an AI-driven customer service strategy

Intercom on Product: How to design standout products in an AI world

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Intercom on Product: How to design standout products in an AI world

Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

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Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

10 engineering lessons from 6 years at Intercom

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10 engineering lessons from 6 years at Intercom

Intercom on Product: Riding the AI wave in 2024

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Intercom on Product: Riding the AI wave in 2024

Fin, the breakthrough AI bot for customer service, keeps getting better

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Fin, the breakthrough AI bot for customer service, keeps getting better

2023 in review: Highlights from this year's best conversations

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2023 in review: Highlights from this year's best conversations

Announcing 'The Intercom Customer Service Trends Report for 2024'

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Announcing 'The Intercom Customer Service Trends Report for 2024'

Fin in Inbox launch hero Fin is now in the inbox: Meet your support team's new AI assistant

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Fin in Inbox launch hero Fin is now in the inbox: Meet your support team's new AI assistant

Make every call count: the evolution of phone support

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Make every call count: the evolution of phone support

All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

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All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

Announcing 'The Intercom Customer Service Trends Report for 2024'

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Announcing 'The Intercom Customer Service Trends Report for 2024'

Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

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Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

Time to switch: Your step-by-step guide to adopting a new customer service platform

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Time to switch: Your step-by-step guide to adopting a new customer service platform

Understanding AI: How we taught computers natural language

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Understanding AI: How we taught computers natural language

How are customer service metrics changing in the age of AI?

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How are customer service metrics changing in the age of AI?

Training the next generation of support leaders with Peak Support's Hannah Steiman

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Training the next generation of support leaders with Peak Support's Hannah Steiman

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Why brand consistency is key to an excellent help center experience

Leonard Berry and the eternal pursuit of service excellence

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Leonard Berry and the eternal pursuit of service excellence

HubSpot's Noel O'Reilly on embracing AI in your customer support strategy

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HubSpot's Noel O'Reilly on embracing AI in your customer support strategy

A whole new world: The exciting new roles AI is creating in customer support

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A whole new world: The exciting new roles AI is creating in customer support

Intercom on Product: Product strategy in the age of AI

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Intercom on Product: Product strategy in the age of AI

Making tickets personal Blog Hero (1) Making tickets personal: How ticketing systems are evolving for next-gen support

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Making tickets personal Blog Hero (1) Making tickets personal: How ticketing systems are evolving for next-gen support

Shopify UX Director Elizabeth McGuane on why design should start with words

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Shopify UX Director Elizabeth McGuane on why design should start with words

The 4 big myths about AI in customer service

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The 4 big myths about AI in customer service

CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

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CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

The AI bot buyer's guide: How to find the right AI chatbot for your support needs

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The AI bot buyer's guide: How to find the right AI chatbot for your support needs

To AI or not to AI? The support leader's dilemma

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To AI or not to AI? The support leader's dilemma

Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

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Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

Everything you need to know about Fin, the breakthrough AI bot transforming customer service

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Everything you need to know about Fin, the breakthrough AI bot transforming customer service

Why Intercom is supporting the Embroider Initiative to update Ember

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Why Intercom is supporting the Embroider Initiative to update Ember

What will the future of customer service look like? We asked 400 CS professionals to find out

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What will the future of customer service look like? We asked 400 CS professionals to find out

Glossary of AI terms: Understanding GPT, neural networks, and more

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Glossary of AI terms: Understanding GPT, neural networks, and more

Adding AI to your support team can be daunting. Our advice? You've got this

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Adding AI to your support team can be daunting. Our advice? You've got this

Is your support team encountering these 5 challenges? It could be a workload management problem

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Is your support team encountering these 5 challenges? It could be a workload management problem

AI trends that are giving support leaders a competitive advantage

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AI trends that are giving support leaders a competitive advantage

How AI will change the nature of customer service work

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How AI will change the nature of customer service work

Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4

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Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4

3 takeaways from the Customer Service Quality Benchmark Report 2023

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3 takeaways from the Customer Service Quality Benchmark Report 2023

Customer Data Platform

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Customer Data Platform

Help Center

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Help Center

Knowledge Base Software

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Knowledge Base Software

Intercom Messenger - Customer Messaging Platform

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Intercom Messenger - Customer Messaging Platform

Automated Answers, Resolution Bot

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Automated Answers, Resolution Bot

Announcing 'The Intercom Customer Service Trends Report for 2023'

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Announcing 'The Intercom Customer Service Trends Report for 2023'

Engage customers when they're most likely to take action

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Engage customers when they're most likely to take action

Hi, Robot: Intercom interviews ChatGPT

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Hi, Robot: Intercom interviews ChatGPT

Supporting product launches: How to set up your customer service team for new announcements

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Supporting product launches: How to set up your customer service team for new announcements

Intercom for Mobile Apps

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Intercom for Mobile Apps

Announcing Intercom's new AI features

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Announcing Intercom's new AI features

How do customers want to talk to businesses? Our new survey reveals what you need to know

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How do customers want to talk to businesses? Our new survey reveals what you need to know

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Announcing even more ways to support your customers: Here's what's new at Intercom

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Announcing even more ways to support your customers: Here's what's new at Intercom

Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

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Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

Announcing our refreshed guide 'The Onboarding Starter Kit'

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Announcing our refreshed guide 'The Onboarding Starter Kit'

Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'

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Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'

Emojis mean business: The characters transforming business messaging

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Emojis mean business: The characters transforming business messaging

Engineering principles: Shaping the solution and building in small steps

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Engineering principles: Shaping the solution and building in small steps

Increase engagement and conversions through social media – 3 key takeaways

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Increase engagement and conversions through social media – 3 key takeaways

Four beliefs shaping our vision for customer support

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Four beliefs shaping our vision for customer support

The 9 best tools for your early-stage startup tech stack

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The 9 best tools for your early-stage startup tech stack

Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'

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Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'

Customers

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Customers

Drive retention from customer support with 4 easy steps

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Drive retention from customer support with 4 easy steps

In-context or out of touch: The future of online customer service

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In-context or out of touch: The future of online customer service

Intercom's product principles: Shaping the solution to maximize customer value

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Intercom's product principles: Shaping the solution to maximize customer value

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

How technical conservatism helps us scale faster and better

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How technical conservatism helps us scale faster and better

4 ways your support team can boost efficiency and do more with less

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4 ways your support team can boost efficiency and do more with less

CX for Growth: Localize your customer support experience

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CX for Growth: Localize your customer support experience

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