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Dealing with abusive customers: 3 ways to have your team's back
Article
Dealing with abusive customers: 3 ways to have your team's back
How to say no to a customer: 3 ways to maintain the relationship
Article
How to say no to a customer: 3 ways to maintain the relationship
Integrations to brighten up your month
Article
Integrations to brighten up your month
Sales development representative: SDR sales role guide
Article
Sales development representative: SDR sales role guide
What is customer experience optimization? (+3 actionable tips)
Article
What is customer experience optimization? (+3 actionable tips)
What is the buyer's journey? Definition, stages, and examples
Article
What is the buyer's journey? Definition, stages, and examples
Customer analytics 101: How to make the most of your data
Article
Customer analytics 101: How to make the most of your data
Tire kicker meaning in sales | Spot and convert tire kickers
Article
Tire kicker meaning in sales | Spot and convert tire kickers
Lead funnel definition, stages, and strategy
Article
Lead funnel definition, stages, and strategy
What is a knowledge base? The essential tool you're missing
Article
What is a knowledge base? The essential tool you're missing
2022: The year of customer service-led growth
Article
2022: The year of customer service-led growth
The different types of sales | A complete guide
Article
The different types of sales | A complete guide
What is a sales qualified lead (SQL) and why is it important?
Article
What is a sales qualified lead (SQL) and why is it important?
What is a ticketing system? (+3 ways companies use them)
Article
What is a ticketing system? (+3 ways companies use them)
Inbound sales: Meaning, steps, and proven tips to succeed
Article
Inbound sales: Meaning, steps, and proven tips to succeed
Here's why you should be investing more in customer service
Article
Here's why you should be investing more in customer service
Keep companies competitive with a data-driven sales approach
Article
Keep companies competitive with a data-driven sales approach
EU-US data transfers after Schrems II
Article
EU-US data transfers after Schrems II
What are sales leads? (+5 lead generation tips)
Article
What are sales leads? (+5 lead generation tips)
New year, new integrations
Article
New year, new integrations
Chatbots vs. conversational AI: What's the difference?
Article
Chatbots vs. conversational AI: What's the difference?
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Understanding customer touchpoints-and why they matter
Article
Understanding customer touchpoints-and why they matter
Conversational UX: A beginner's guide (+5 best practices)
Article
Conversational UX: A beginner's guide (+5 best practices)
What is sales velocity? Meaning, formula, and report
Article
What is sales velocity? Meaning, formula, and report
Sales tactics that work: Tactical selling simplified
Article
Sales tactics that work: Tactical selling simplified
5 sales trends to watch for 2022
Article
5 sales trends to watch for 2022
Using TikTok for customer service: 4 brand examples + takeaways
Article
Using TikTok for customer service: 4 brand examples + takeaways
Celebrating new integrations
Article
Celebrating new integrations
Sales promotion: Definition, examples, ideas, and types
Article
Sales promotion: Definition, examples, ideas, and types
Making spirits bright: 5 ways to support your CX team during the holidays
Article
Making spirits bright: 5 ways to support your CX team during the holidays
Why companies migrate help desk software and how to do it right
Article
Why companies migrate help desk software and how to do it right
What is B2B sales? Business-to-business meaning and strategy
Article
What is B2B sales? Business-to-business meaning and strategy
Andee Nieto joins Zendesk as its new Chief People Officer
Article
Andee Nieto joins Zendesk as its new Chief People Officer
Customer dissatisfaction: A guide to handling difficult clients
Article
Customer dissatisfaction: A guide to handling difficult clients
What are KPIs for sales? Sales KPIs definition and examples
Article
What are KPIs for sales? Sales KPIs definition and examples
3 ways to provide an AI customer experience
Article
3 ways to provide an AI customer experience
How to write a sales letter (+ examples)
Article
How to write a sales letter (+ examples)
What is sales mix? Definition, formula, and best practices
Article
What is sales mix? Definition, formula, and best practices
Sales script guide: Examples, benefits, and how to write one
Article
Sales script guide: Examples, benefits, and how to write one
31 customer service statistics you need to know
Article
31 customer service statistics you need to know
What customer first really means
Article
What customer first really means
Sales growth rate: Calculation + growth strategies
Article
Sales growth rate: Calculation + growth strategies
11 best Contact Us page examples (+ how to create your own)
Article
11 best Contact Us page examples (+ how to create your own)
30-60-90 day sales plan for managers, reps, and sales territories
Article
30-60-90 day sales plan for managers, reps, and sales territories
How to build a sales playbook framework (+ a free template)
Article
How to build a sales playbook framework (+ a free template)
What is a sales budget? Use, example, and purpose
Article
What is a sales budget? Use, example, and purpose
Customer success vs. customer experience: What's the difference?
Article
Customer success vs. customer experience: What's the difference?
Sales volume: Definition, formula, and how to increase it
Article
Sales volume: Definition, formula, and how to increase it
How to lead a digital transformation
Article
How to lead a digital transformation
The organizational ties that bind: How we bond when working remotely
Article
The organizational ties that bind: How we bond when working remotely
The 7 Best Examples of Travel Chatbots
Article
The 7 Best Examples of Travel Chatbots
How to build customer trust: 4 things to start doing today
Article
How to build customer trust: 4 things to start doing today
How to create a sales report (+4 free templates)
Article
How to create a sales report (+4 free templates)
Aligning sales and customer service: How and why
Article
Aligning sales and customer service: How and why
What is social selling? Definition, index, and examples
Article
What is social selling? Definition, index, and examples
How to build customer intelligence (and why you should)
Article
How to build customer intelligence (and why you should)
Integrations to be thankful for
Article
Integrations to be thankful for
Hard sell vs. soft sell: Definition and examples
Article
Hard sell vs. soft sell: Definition and examples
Customer service best practices: alternatives to "happy to help"
Article
Customer service best practices: alternatives to "happy to help"
Sales operations: What it is and why you need it
Article
Sales operations: What it is and why you need it
What does digital trust look like today?
Article
What does digital trust look like today?
Creating a sell sheet: Sell sheet examples, template, and design
Article
Creating a sell sheet: Sell sheet examples, template, and design
Virtual leadership: Managing sales teams remotely
Article
Virtual leadership: Managing sales teams remotely
Google Business Messages: 3 best practices for customer service teams
Article
Google Business Messages: 3 best practices for customer service teams
15 essential sales skills and qualities, according to experts
Article
15 essential sales skills and qualities, according to experts
How to upsell: Tips and tricks from the pros
Article
How to upsell: Tips and tricks from the pros
Freshly picked integrations
Article
Freshly picked integrations
What does a sales manager do? The ultimate career guide
Article
What does a sales manager do? The ultimate career guide
Report: CX Maturity of SMBs in North America
Article
Report: CX Maturity of SMBs in North America
What skills and metrics CX teams need in ecommerce: an analysis
Article
What skills and metrics CX teams need in ecommerce: an analysis
State of CX Maturity Report: SMBs of Latin America
Article
State of CX Maturity Report: SMBs of Latin America
How to create a successful sales plan (+ a free template)
Article
How to create a successful sales plan (+ a free template)
How to use Apple Messages for Business for customer service
Article
How to use Apple Messages for Business for customer service
Customer acquisition cost (CAC): How to calculate and improve it
Article
Customer acquisition cost (CAC): How to calculate and improve it
Virtual selling: What success in virtual sales looks like
Article
Virtual selling: What success in virtual sales looks like
Working toward equality for mental health in an unequal world
Article
Working toward equality for mental health in an unequal world
What is run rate? ARR definition, formula & examples
Article
What is run rate? ARR definition, formula & examples
How to use Facebook chatbots to improve customer service
Article
How to use Facebook chatbots to improve customer service
B2B customer service: What it is and how to do it right
Article
B2B customer service: What it is and how to do it right
Why companies need customer tutorials [+ how to create them]
Article
Why companies need customer tutorials [+ how to create them]
A guide to enterprise sales (+ 4 tips to supercharge your strategy)
Article
A guide to enterprise sales (+ 4 tips to supercharge your strategy)
Zendesk's 2020 global impact report
Article
Zendesk's 2020 global impact report
Zendesk welcomes Cleverly
Article
Zendesk welcomes Cleverly
10 best sales management software for small businesses
Article
10 best sales management software for small businesses
Integration haven
Article
Integration haven
What is Customer Service Week? Virtual ways to celebrate
Article
What is Customer Service Week? Virtual ways to celebrate
Personal selling 101: What it is and how to do it well
Article
Personal selling 101: What it is and how to do it well
Strategies for 'going extreme' and staying at the top: A CX Moment with Sarah Robb O'Hagan
Article
Strategies for 'going extreme' and staying at the top: A CX Moment with Sarah Robb O'Hagan
Gross sales vs. net sales: Key differences explained
Article
Gross sales vs. net sales: Key differences explained
Conversational marketing: Answering your 9 biggest questions
Article
Conversational marketing: Answering your 9 biggest questions
16 cold calling scripts and what you can learn from them
Article
16 cold calling scripts and what you can learn from them
Do-not-reply emails: Pros, cons, and best practices
Article
Do-not-reply emails: Pros, cons, and best practices
Why gender equality in the workplace isn't just a problem for women
Article
Why gender equality in the workplace isn't just a problem for women
The best ways to protect customer information in CX
Article
The best ways to protect customer information in CX
SMBs got faster at solving customer issues last year-here's how
Article
SMBs got faster at solving customer issues last year-here's how
What Shark Tank's Talbott Teas can teach us about selling
Article
What Shark Tank's Talbott Teas can teach us about selling