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What is customer empathy? 8 ways to show customer empathy
What is customer empathy? 8 ways to show customer empathy
Aug 18, 2021
Article
Zendesk Zendesk
Creating a sell sheet: Sell sheet examples, template, and design
Creating a sell sheet: Sell sheet examples, template, and design
Nov 18, 2021
Article
Zendesk Zendesk
The new sales manager's guide to sales reporting
The new sales manager's guide to sales reporting
Aug 18, 2021
Article
Zendesk Zendesk
What is lead scoring + the best lead scoring models
What is lead scoring + the best lead scoring models
Aug 18, 2021
Article
Zendesk Zendesk
12 sales email templates for every stage of the sales pipeline
12 sales email templates for every stage of the sales pipeline
Aug 18, 2021
Article
Zendesk Zendesk
When empathy backfires
When empathy backfires
Aug 18, 2021
Article
Zendesk Zendesk
🧃
Create a Knowledge Base Article Template from Scratch
Create a Knowledge Base Article Template from Scratch
Aug 18, 2021
Article
Zendesk Zendesk
5 reasons we fall in love with customer service - customer love
5 reasons we fall in love with customer service - customer love
Aug 18, 2021
Article
Zendesk Zendesk
o9 + Zendesk: Saving time & simplifying support in supply planning
o9 + Zendesk: Saving time & simplifying support in supply planning
Jan 18, 2022
Case Study
Zendesk Zendesk
How to build a customer referral program in 2022 (+ examples)
How to build a customer referral program in 2022 (+ examples)
Aug 01, 2022
Article

Latest Content

Zendesk Zendesk
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Nov 16, 2023
Podcast Episode
Zendesk Zendesk
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Nov 09, 2023
Podcast Episode
Zendesk Zendesk
Customer success playbook: A comprehensive guide
Customer success playbook: A comprehensive guide
Oct 20, 2023
Article
Zendesk Zendesk
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Oct 11, 2023
Podcast Episode
Zendesk Zendesk
Words! What are they good for?
Words! What are they good for?
Oct 02, 2023
Article
Zendesk Zendesk
Say hello to September integrations
Say hello to September integrations
Sep 21, 2023
Article
Zendesk Zendesk
Washington State Department of Enterprise Services
Washington State Department of Enterprise Services
Sep 19, 2023
Case Study
Zendesk Zendesk
Auctane building personalized customer journeys
Auctane building personalized customer journeys
Sep 19, 2023
Case Study
Zendesk Zendesk
7 ways CX leaders can close the AI trust gap with customers
7 ways CX leaders can close the AI trust gap with customers
Sep 18, 2023
Article
Zendesk Zendesk
Mizuno USA teams with Zendesk for integrated and agile CX
Mizuno USA teams with Zendesk for integrated and agile CX
Sep 18, 2023
Case Study

Articles

1243
Customer success playbook: A comprehensive guide
Customer success playbook: A comprehensive guide
Words! What are they good for?
Words! What are they good for?
Say hello to September integrations
Say hello to September integrations
7 ways CX leaders can close the AI trust gap with customers
7 ways CX leaders can close the AI trust gap with customers
The next big Zendesk AI drop: A leap into the future of customer and employee experience
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Voice support is as popular as ever. Here's the newest way to manage customer service calls
Voice support is as popular as ever. Here's the newest way to manage customer service calls
Guide to omnichannel contact centers
Guide to omnichannel contact centers
Women in Leadership: Debunking negotiation myths with Wema Hoover
Women in Leadership: Debunking negotiation myths with Wema Hoover
The hottest integrations are here
The hottest integrations are here
ChatGPT vs. Bard
ChatGPT vs. Bard
Glean founder Arvind Jain-don't wait to go after enterprise accounts
Glean founder Arvind Jain-don't wait to go after enterprise accounts
Reimagining security and productivity with Zendesk and AWS AppFabric
Reimagining security and productivity with Zendesk and AWS AppFabric
Why manufacturers must shift gears from product to CX, powered by AI
Why manufacturers must shift gears from product to CX, powered by AI
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Behind the scenes: How top hospitality brands deliver 5-star guest service
Behind the scenes: How top hospitality brands deliver 5-star guest service
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk's Scott Morris
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk's Scott Morris
Sunny days ahead with new integrations
Sunny days ahead with new integrations
16 employee engagement survey questions and best practices
16 employee engagement survey questions and best practices
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
Explore all Arrow right

Case Studies

351
Washington State Department of Enterprise Services
Washington State Department of Enterprise Services
Auctane building personalized customer journeys
Auctane building personalized customer journeys
Mizuno USA teams with Zendesk for integrated and agile CX
Mizuno USA teams with Zendesk for integrated and agile CX
GM Tour: From disparate channels to seamless, efficient customer service with Zendesk
GM Tour: From disparate channels to seamless, efficient customer service with Zendesk
Medline Industries, L.P.
Medline Industries, L.P.
Taskrabbit sees quick time to value with seamless WFM integration
Taskrabbit sees quick time to value with seamless WFM integration
thyssenkrupp Rasselstein GmbH
thyssenkrupp Rasselstein GmbH
CNH Care + Zendesk: Building empathy-driven customer relationships
CNH Care + Zendesk: Building empathy-driven customer relationships
Taschen optimizes CX support with Zendesk
Taschen optimizes CX support with Zendesk
Grove boosts operational efficiency with Zendesk AI
Grove boosts operational efficiency with Zendesk AI
Major media company taps Zendesk to scale employee support
Major media company taps Zendesk to scale employee support
Spoonflower ups efficiency and self-service with smart integrations
Spoonflower ups efficiency and self-service with smart integrations
Bitly boosts productivity with Agent Workspace and Ada chatbot
Bitly boosts productivity with Agent Workspace and Ada chatbot
Zendesk + ACPC: Digitizing support for agriculture in the Philippines
Zendesk + ACPC: Digitizing support for agriculture in the Philippines
Medline sees Zendesk as mission critical
Medline sees Zendesk as mission critical
City of Seattle - SDCI
City of Seattle - SDCI
Degreed sees $1M in cost savings by switching to Zendesk
Degreed sees $1M in cost savings by switching to Zendesk
DistroKid steps up agility and efficiency with Zendesk pro services
DistroKid steps up agility and efficiency with Zendesk pro services
CARET elevates its brand with customer-first experiences
CARET elevates its brand with customer-first experiences
ClassPass levels up 24/7 global support with Zendesk Premier Support
ClassPass levels up 24/7 global support with Zendesk Premier Support
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eBooks

6

Infographics

4

Podcast Episodes

17
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
Democratizing creativity through AI with The New Yorker's Matthew Hutson
Democratizing creativity through AI with The New Yorker's Matthew Hutson
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
Why self-service and the employee experience drive cost savings with VirginPulse's Michael Pace
Why self-service and the employee experience drive cost savings with VirginPulse's Michael Pace
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
How an iconic luxury retailer embraced phygital experiences, with Liberty London's Ian Hunt
How an iconic luxury retailer embraced phygital experiences, with Liberty London's Ian Hunt
Keeping the human touch in an AI-driven future with Amazon Web Services' Deepam Mishra
Keeping the human touch in an AI-driven future with Amazon Web Services' Deepam Mishra
Getting personal: How AI will help businesses understand customers better
Getting personal: How AI will help businesses understand customers better
The customer-first strategy: Why it's crucial to your business
The customer-first strategy: Why it's crucial to your business
The role of AI in self-service and knowledge management
The role of AI in self-service and knowledge management
How AI helps companies enhance the customer experience and control costs
How AI helps companies enhance the customer experience and control costs
Conversations with Zendesk: podcast trailer
Conversations with Zendesk: podcast trailer
Yext founder Howard Lerman on why customer-centric companies are built to last
Yext founder Howard Lerman on why customer-centric companies are built to last
Episode 24: Tasha Eurich on self-awareness | Relate by Zendesk podcast
Episode 24: Tasha Eurich on self-awareness | Relate by Zendesk podcast

Reports

2

Toolkits

1

Videos

16
SMC Corp Videos
SMC Corp Videos
Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts
Riley Cillian connects millions with greater efficiency and inclusion
Riley Cillian connects millions with greater efficiency and inclusion
REA Group + Zendesk: Customer insights drive service and product innovation
REA Group + Zendesk: Customer insights drive service and product innovation
Mailchimp Customer Service Story
Mailchimp Customer Service Story
Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel
Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel
Zendesk for Financial Services: Azimo, EBP, Flywire
Zendesk for Financial Services: Azimo, EBP, Flywire
Zendesk for Print and Publishing: Taschen and Lonely Planet
Zendesk for Print and Publishing: Taschen and Lonely Planet
Zendesk for Gaming: White Hat, Discord, Riot Games
Zendesk for Gaming: White Hat, Discord, Riot Games
Play Telecom Customer Service Story
Play Telecom Customer Service Story
Serato Customer Service Story
Serato Customer Service Story
Easy Taxi Customer Service Story
Easy Taxi Customer Service Story
John Lewis Partnership HR Help Desk Story
John Lewis Partnership HR Help Desk Story
From geniuses to ninjas-why companies are branding their support teams
From geniuses to ninjas-why companies are branding their support teams
What is customer obsession? Examples, Importance & Steps
What is customer obsession? Examples, Importance & Steps
15 customer service videos to improve your customer service skills
15 customer service videos to improve your customer service skills

Webinars

1

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams.

Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

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1243
articles
351
case studies
6
ebooks
4
infographics
17
podcast episodes
2
reports
1
toolkit
16
videos
1
webinar