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What is customer empathy? 8 ways to show customer empathy
Article
What is customer empathy? 8 ways to show customer empathy
Zendesk Zendesk
Creating a sell sheet: Sell sheet examples, template, and design
Article
Creating a sell sheet: Sell sheet examples, template, and design
Zendesk Zendesk
The new sales manager's guide to sales reporting
Article
The new sales manager's guide to sales reporting
Zendesk Zendesk
What is lead scoring + the best lead scoring models
Article
What is lead scoring + the best lead scoring models
Zendesk Zendesk
12 sales email templates for every stage of the sales pipeline
Article
12 sales email templates for every stage of the sales pipeline
Zendesk Zendesk
When empathy backfires
Article
When empathy backfires
Zendesk Zendesk
🧃
Create a Knowledge Base Article Template from Scratch
Article
Create a Knowledge Base Article Template from Scratch
Zendesk Zendesk
5 reasons we fall in love with customer service - customer love
Article
5 reasons we fall in love with customer service - customer love
Zendesk Zendesk
o9 + Zendesk: Saving time & simplifying support in supply planning
Case Study
o9 + Zendesk: Saving time & simplifying support in supply planning
Zendesk Zendesk
How to build a customer referral program in 2022 (+ examples)
Article
How to build a customer referral program in 2022 (+ examples)
Zendesk Zendesk

Latest Content

Customer success playbook: A comprehensive guide
Article
Customer success playbook: A comprehensive guide
Zendesk Zendesk
Say hello to September integrations
Article
Say hello to September integrations
Zendesk Zendesk
Washington State Department of Enterprise Services
Case Study
Washington State Department of Enterprise Services
Zendesk Zendesk
Auctane building personalized customer journeys
Case Study
Auctane building personalized customer journeys
Zendesk Zendesk
7 ways CX leaders can close the AI trust gap with customers
Article
7 ways CX leaders can close the AI trust gap with customers
Zendesk Zendesk
Mizuno USA teams with Zendesk for integrated and agile CX
Case Study
Mizuno USA teams with Zendesk for integrated and agile CX
Zendesk Zendesk
GM Tour: From disparate channels to seamless, efficient customer service with Zendesk
Case Study
GM Tour: From disparate channels to seamless, efficient customer service with Zendesk
Zendesk Zendesk
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Article
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Zendesk Zendesk
Voice support is as popular as ever. Here's the newest way to manage customer service calls
Article
Voice support is as popular as ever. Here's the newest way to manage customer service calls
Zendesk Zendesk
Guide to omnichannel contact centers
Article
Guide to omnichannel contact centers
Zendesk Zendesk

Articles

1242
Customer success playbook: A comprehensive guide
Article
Customer success playbook: A comprehensive guide
Say hello to September integrations
Article
Say hello to September integrations
7 ways CX leaders can close the AI trust gap with customers
Article
7 ways CX leaders can close the AI trust gap with customers
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Article
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Voice support is as popular as ever. Here's the newest way to manage customer service calls
Article
Voice support is as popular as ever. Here's the newest way to manage customer service calls
Guide to omnichannel contact centers
Article
Guide to omnichannel contact centers
Women in Leadership: Debunking negotiation myths with Wema Hoover
Article
Women in Leadership: Debunking negotiation myths with Wema Hoover
The hottest integrations are here
Article
The hottest integrations are here
ChatGPT vs. Bard
Article
ChatGPT vs. Bard
Glean founder Arvind Jain-don't wait to go after enterprise accounts
Article
Glean founder Arvind Jain-don't wait to go after enterprise accounts
Reimagining security and productivity with Zendesk and AWS AppFabric
Article
Reimagining security and productivity with Zendesk and AWS AppFabric
Why manufacturers must shift gears from product to CX, powered by AI
Article
Why manufacturers must shift gears from product to CX, powered by AI
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Article
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Behind the scenes: How top hospitality brands deliver 5-star guest service
Article
Behind the scenes: How top hospitality brands deliver 5-star guest service
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk's Scott Morris
Article
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk's Scott Morris
Sunny days ahead with new integrations
Article
Sunny days ahead with new integrations
16 employee engagement survey questions and best practices
Article
16 employee engagement survey questions and best practices
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
Article
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
Article
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
New integrations to help your team blossom
Article
New integrations to help your team blossom
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Case Studies

351
Washington State Department of Enterprise Services
Case Study
Washington State Department of Enterprise Services
Auctane building personalized customer journeys
Case Study
Auctane building personalized customer journeys
Mizuno USA teams with Zendesk for integrated and agile CX
Case Study
Mizuno USA teams with Zendesk for integrated and agile CX
GM Tour: From disparate channels to seamless, efficient customer service with Zendesk
Case Study
GM Tour: From disparate channels to seamless, efficient customer service with Zendesk
Medline Industries, L.P.
Case Study
Medline Industries, L.P.
Taskrabbit sees quick time to value with seamless WFM integration
Case Study
Taskrabbit sees quick time to value with seamless WFM integration
thyssenkrupp Rasselstein GmbH
Case Study
thyssenkrupp Rasselstein GmbH
CNH Care + Zendesk: Building empathy-driven customer relationships
Case Study
CNH Care + Zendesk: Building empathy-driven customer relationships
Taschen optimizes CX support with Zendesk
Case Study
Taschen optimizes CX support with Zendesk
Grove boosts operational efficiency with Zendesk AI
Case Study
Grove boosts operational efficiency with Zendesk AI
Major media company taps Zendesk to scale employee support
Case Study
Major media company taps Zendesk to scale employee support
Spoonflower ups efficiency and self-service with smart integrations
Case Study
Spoonflower ups efficiency and self-service with smart integrations
Bitly boosts productivity with Agent Workspace and Ada chatbot
Case Study
Bitly boosts productivity with Agent Workspace and Ada chatbot
Zendesk + ACPC: Digitizing support for agriculture in the Philippines
Case Study
Zendesk + ACPC: Digitizing support for agriculture in the Philippines
Medline sees Zendesk as mission critical
Case Study
Medline sees Zendesk as mission critical
City of Seattle - SDCI
Case Study
City of Seattle - SDCI
Degreed sees $1M in cost savings by switching to Zendesk
Case Study
Degreed sees $1M in cost savings by switching to Zendesk
DistroKid steps up agility and efficiency with Zendesk pro services
Case Study
DistroKid steps up agility and efficiency with Zendesk pro services
CARET elevates its brand with customer-first experiences
Case Study
CARET elevates its brand with customer-first experiences
ClassPass levels up 24/7 global support with Zendesk Premier Support
Case Study
ClassPass levels up 24/7 global support with Zendesk Premier Support
Explore all Arrow right

eBooks

6

Infographics

4

Podcast Episodes

14
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
Podcast Episode
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
Democratizing creativity through AI with The New Yorker's Matthew Hutson
Podcast Episode
Democratizing creativity through AI with The New Yorker's Matthew Hutson
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
Podcast Episode
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
Why self-service and the employee experience drive cost savings with VirginPulse's Michael Pace
Podcast Episode
Why self-service and the employee experience drive cost savings with VirginPulse's Michael Pace
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
Podcast Episode
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
How an iconic luxury retailer embraced phygital experiences, with Liberty London's Ian Hunt
Podcast Episode
How an iconic luxury retailer embraced phygital experiences, with Liberty London's Ian Hunt
Keeping the human touch in an AI-driven future with Amazon Web Services' Deepam Mishra
Podcast Episode
Keeping the human touch in an AI-driven future with Amazon Web Services' Deepam Mishra
Getting personal: How AI will help businesses understand customers better
Podcast Episode
Getting personal: How AI will help businesses understand customers better
The customer-first strategy: Why it's crucial to your business
Podcast Episode
The customer-first strategy: Why it's crucial to your business
The role of AI in self-service and knowledge management
Podcast Episode
The role of AI in self-service and knowledge management
How AI helps companies enhance the customer experience and control costs
Podcast Episode
How AI helps companies enhance the customer experience and control costs
Conversations with Zendesk: podcast trailer
Podcast Episode
Conversations with Zendesk: podcast trailer
Yext founder Howard Lerman on why customer-centric companies are built to last
Podcast Episode
Yext founder Howard Lerman on why customer-centric companies are built to last
Episode 24: Tasha Eurich on self-awareness | Relate by Zendesk podcast
Podcast Episode
Episode 24: Tasha Eurich on self-awareness | Relate by Zendesk podcast

Reports

2

Toolkits

1

Videos

16
SMC Corp Videos
Video
SMC Corp Videos
Four Seasons Hotels and Resorts
Video
Four Seasons Hotels and Resorts
Riley Cillian connects millions with greater efficiency and inclusion
Video
Riley Cillian connects millions with greater efficiency and inclusion
REA Group + Zendesk: Customer insights drive service and product innovation
Video
REA Group + Zendesk: Customer insights drive service and product innovation
Mailchimp Customer Service Story
Video
Mailchimp Customer Service Story
Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel
Video
Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel
Zendesk for Financial Services: Azimo, EBP, Flywire
Video
Zendesk for Financial Services: Azimo, EBP, Flywire
Zendesk for Print and Publishing: Taschen and Lonely Planet
Video
Zendesk for Print and Publishing: Taschen and Lonely Planet
Zendesk for Gaming: White Hat, Discord, Riot Games
Video
Zendesk for Gaming: White Hat, Discord, Riot Games
Play Telecom Customer Service Story
Video
Play Telecom Customer Service Story
Serato Customer Service Story
Video
Serato Customer Service Story
Easy Taxi Customer Service Story
Video
Easy Taxi Customer Service Story
John Lewis Partnership HR Help Desk Story
Video
John Lewis Partnership HR Help Desk Story
From geniuses to ninjas-why companies are branding their support teams
Video
From geniuses to ninjas-why companies are branding their support teams
What is customer obsession? Examples, Importance & Steps
Video
What is customer obsession? Examples, Importance & Steps
15 customer service videos to improve your customer service skills
Video
15 customer service videos to improve your customer service skills

Webinars

1

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams.

Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Website Website
1242
articles
351
case studies
6
ebooks
4
infographics
14
podcast episodes
2
reports
1
toolkit
16
videos
1
webinar