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Where we work shapes how we work. From where we meet to where we sit.
Article
Where we work shapes how we work. From where we meet to where we sit.
We support the Asian American and Pacific Islander community
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We support the Asian American and Pacific Islander community
4 factors hindering your close rate
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4 factors hindering your close rate
5 steps to reducing friction in customer support
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5 steps to reducing friction in customer support
Flying without a map: Nicole France on charting her course as an analyst
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Flying without a map: Nicole France on charting her course as an analyst
Going global means learning to go local
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Going global means learning to go local
CX and COVID-19: What agile companies are doing differently
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CX and COVID-19: What agile companies are doing differently
What makes for a repeat customer? Podcast host Mio Adilman weighs in
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What makes for a repeat customer? Podcast host Mio Adilman weighs in
Customer relationship management software: What is a CRM database?
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Customer relationship management software: What is a CRM database?
Soothing consumer anxieties with 'calm commerce'-a rising trend in retail
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Soothing consumer anxieties with 'calm commerce'-a rising trend in retail
The ultimate guide to agile sales management
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The ultimate guide to agile sales management
Understanding diversity and the bottom line - Relate by Zendesk
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Understanding diversity and the bottom line - Relate by Zendesk
How to work and homeschool-advice from someone who's done it
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How to work and homeschool-advice from someone who's done it
Icebreaker alternatives for people who hate icebreakers
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Icebreaker alternatives for people who hate icebreakers
Khan Academy Customer Experience Story
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Khan Academy Customer Experience Story
Be an #A11Y-why inclusive design is good design
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Be an #A11Y-why inclusive design is good design
Startup Central - Tips for leading with compassion
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Startup Central - Tips for leading with compassion
BaubleBar Customer Service Story
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BaubleBar Customer Service Story
Digital transformation: hard, expensive, and worth it
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Digital transformation: hard, expensive, and worth it
55 sales pros to follow on Twitter
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55 sales pros to follow on Twitter
Customer relationship management: a guide
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Customer relationship management: a guide
What is sales analytics? Definition, tools, and key metrics
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What is sales analytics? Definition, tools, and key metrics
In an uncertain world, knowledge is power
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In an uncertain world, knowledge is power
The role accents play in customer service
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The role accents play in customer service
You take the good, you take the bad-you can overcome empathy exhaustion
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You take the good, you take the bad-you can overcome empathy exhaustion
We're not all meant to serve customers, but if you do... a Q&A with CX leader Jeff Toister
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We're not all meant to serve customers, but if you do... a Q&A with CX leader Jeff Toister
Let email lead the way with AI in customer service
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Let email lead the way with AI in customer service
What retailers are missing in the digital transformation
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What retailers are missing in the digital transformation
3 tips for improving your IT service desk
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3 tips for improving your IT service desk
5 benefits of using AI chatbots in customer service
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5 benefits of using AI chatbots in customer service
Bukalapak Customer Service Story
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Bukalapak Customer Service Story
12 customer retention strategies you can copy
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12 customer retention strategies you can copy
10 common CRM problems and how to fix them
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10 common CRM problems and how to fix them
Lead generation: What it is and how to master it
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Lead generation: What it is and how to master it
Upselling and cross-selling: Understanding the concepts and building a strategy
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Upselling and cross-selling: Understanding the concepts and building a strategy
How to foster a culture of innovation - Relate by Zendesk
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How to foster a culture of innovation - Relate by Zendesk
4 tips for creating the ultimate sales follow up strategy
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4 tips for creating the ultimate sales follow up strategy
Model Ashley Graham weighs in on the body acceptance movement
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Model Ashley Graham weighs in on the body acceptance movement
Lead management: What it is, why it's important, and how to master it
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Lead management: What it is, why it's important, and how to master it
10 sales motivation tactics to energize your team
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10 sales motivation tactics to energize your team
13 important sales metrics and when to use them
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13 important sales metrics and when to use them
Messaging tips for startups: 3 easy steps you can take now
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Messaging tips for startups: 3 easy steps you can take now
How 5 top brands use customer feedback to drive agent performance
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How 5 top brands use customer feedback to drive agent performance
We're more connected than we realize; it's time to rethink how we do business
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We're more connected than we realize; it's time to rethink how we do business
MAI & MAI Customer Service Story
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MAI & MAI Customer Service Story
Prezi Customer Service Story
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Prezi Customer Service Story
The impact of COVID-19 on customer experience
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The impact of COVID-19 on customer experience
Deep Learning vs. Machine Learning: What's the difference?
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Deep Learning vs. Machine Learning: What's the difference?
A complete guide to sales emails
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A complete guide to sales emails
Expanding omnichannel support with WhatsApp
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Expanding omnichannel support with WhatsApp
3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
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3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The social spaces and shallow faces of online dating
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The social spaces and shallow faces of online dating
Designing products for user pain points
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Designing products for user pain points
Building and managing a virtual support team
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Building and managing a virtual support team
The ultimate lead qualification checklist in just 5 questions
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The ultimate lead qualification checklist in just 5 questions
Strategies for leading others through continual change at work
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Strategies for leading others through continual change at work
What is an HR help desk? A beginner's guide.
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What is an HR help desk? A beginner's guide.
Scottish nonprofit teams up with Zendesk's Tech for Good program to feed the hungry
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Scottish nonprofit teams up with Zendesk's Tech for Good program to feed the hungry
Zappos' 'Customer Service for Anything' is a very human experience
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Zappos' 'Customer Service for Anything' is a very human experience
Building great customer experiences with Zendesk and AWS
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Building great customer experiences with Zendesk and AWS
Office politics: players gonna play and haters gonna hate
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Office politics: players gonna play and haters gonna hate
Embracing change: Build, test, and adapt in a sandbox environment
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Embracing change: Build, test, and adapt in a sandbox environment
Why CRM Is Essential for Logistics and Transportation
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Why CRM Is Essential for Logistics and Transportation
Customer Appreciation: 10 Ways to Thank Customers + Gift Ideas
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Customer Appreciation: 10 Ways to Thank Customers + Gift Ideas
Putting brand values behind brand politics
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Putting brand values behind brand politics
How knowledge-centered service benefits customer support teams
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How knowledge-centered service benefits customer support teams
5 ways to better connect with customers using NPS data
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5 ways to better connect with customers using NPS data
How to overcome most common sales objections
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How to overcome most common sales objections
3 ways customer feedback software can improve the customer experience
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3 ways customer feedback software can improve the customer experience
Inside a hotel room: tips for excellent customer service
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Inside a hotel room: tips for excellent customer service
Squarespace
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Squarespace
One-minute meditations to help you reset
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One-minute meditations to help you reset
Inside vs. outside sales: a guide for today's B2B sales leaders
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Inside vs. outside sales: a guide for today's B2B sales leaders
Homebridge Customer Service Story
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Homebridge Customer Service Story
Take it from Zappos-holiday hiring is everything
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Take it from Zappos-holiday hiring is everything
3 surprising ways to volunteer your professional skills
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3 surprising ways to volunteer your professional skills
The difference between leadership vs. management
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The difference between leadership vs. management
Use consumer behavior data to boost business
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Use consumer behavior data to boost business
Deliver better ecommerce customer experiences with Zendesk and Shopify
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Deliver better ecommerce customer experiences with Zendesk and Shopify
How Millennials are driving the experience economy
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How Millennials are driving the experience economy
3 reasons why time tracking software saves more than time
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3 reasons why time tracking software saves more than time
Use Emojis For Better Communication | Relate by Zendesk
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Use Emojis For Better Communication | Relate by Zendesk
Can we do better work and be happier? Max Yoder thinks so.
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Can we do better work and be happier? Max Yoder thinks so.
Think you have diversity covered? Think ageism. Diversity is more than skin deep. - Relate by Zendesk
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Think you have diversity covered? Think ageism. Diversity is more than skin deep. - Relate by Zendesk
Sending surveys in a time of coronavirus
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Sending surveys in a time of coronavirus
3 ways to make AI practical and accessible in CX
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3 ways to make AI practical and accessible in CX
February integrations are here
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February integrations are here
5 Types of Customers and What They Need
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5 Types of Customers and What They Need
The hottest CX trends for retailers are anything but trendy
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The hottest CX trends for retailers are anything but trendy
Give thanks for a round of new apps this November
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Give thanks for a round of new apps this November
What is Customer Retention + 11 Retention Strategies 2021
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What is Customer Retention + 11 Retention Strategies 2021
The 5 most successful Shark Tank deals and what you can learn from them
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The 5 most successful Shark Tank deals and what you can learn from them
How Bolt supports customers despite lightning-fast growth
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How Bolt supports customers despite lightning-fast growth
7 cold email templates that skyrocket response rates
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7 cold email templates that skyrocket response rates
Q&A with Chatdesk: CX tips for the holiday season
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Q&A with Chatdesk: CX tips for the holiday season
Azimo Customer Service Story
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Azimo Customer Service Story