Zendesk

Zendesk

Website
Choosing a customer service solution for your startup
Article
Choosing a customer service solution for your startup
5 email bad habits that make people dislike you - Relate by Zendesk
Article
5 email bad habits that make people dislike you - Relate by Zendesk
EBP Customer Service Story
Article
EBP Customer Service Story
Where we work shapes how we work. From where we meet to where we sit.
Article
Where we work shapes how we work. From where we meet to where we sit.
We support the Asian American and Pacific Islander community
Article
We support the Asian American and Pacific Islander community
4 factors hindering your close rate
Article
4 factors hindering your close rate
5 steps to reducing friction in customer support
Article
5 steps to reducing friction in customer support
Flying without a map: Nicole France on charting her course as an analyst
Article
Flying without a map: Nicole France on charting her course as an analyst
Going global means learning to go local
Article
Going global means learning to go local
CX and COVID-19: What agile companies are doing differently
Article
CX and COVID-19: What agile companies are doing differently
What makes for a repeat customer? Podcast host Mio Adilman weighs in
Article
What makes for a repeat customer? Podcast host Mio Adilman weighs in
Customer relationship management software: What is a CRM database?
Article
Customer relationship management software: What is a CRM database?
Soothing consumer anxieties with 'calm commerce'-a rising trend in retail
Article
Soothing consumer anxieties with 'calm commerce'-a rising trend in retail
The ultimate guide to agile sales management
Article
The ultimate guide to agile sales management
Understanding diversity and the bottom line - Relate by Zendesk
Article
Understanding diversity and the bottom line - Relate by Zendesk
How to work and homeschool-advice from someone who's done it
Article
How to work and homeschool-advice from someone who's done it
Icebreaker alternatives for people who hate icebreakers
Article
Icebreaker alternatives for people who hate icebreakers
Khan Academy Customer Experience Story
Article
Khan Academy Customer Experience Story
Be an #A11Y-why inclusive design is good design
Article
Be an #A11Y-why inclusive design is good design
Startup Central - Tips for leading with compassion
Article
Startup Central - Tips for leading with compassion
BaubleBar Customer Service Story
Article
BaubleBar Customer Service Story
Digital transformation: hard, expensive, and worth it
Article
Digital transformation: hard, expensive, and worth it
55 sales pros to follow on Twitter
Article
55 sales pros to follow on Twitter
Customer relationship management: a guide
Article
Customer relationship management: a guide
What is sales analytics? Definition, tools, and key metrics
Article
What is sales analytics? Definition, tools, and key metrics
In an uncertain world, knowledge is power
Article
In an uncertain world, knowledge is power
The role accents play in customer service
Article
The role accents play in customer service
You take the good, you take the bad-you can overcome empathy exhaustion
Article
You take the good, you take the bad-you can overcome empathy exhaustion
We're not all meant to serve customers, but if you do... a Q&A with CX leader Jeff Toister
Article
We're not all meant to serve customers, but if you do... a Q&A with CX leader Jeff Toister
Let email lead the way with AI in customer service
Article
Let email lead the way with AI in customer service
What retailers are missing in the digital transformation
Article
What retailers are missing in the digital transformation
3 tips for improving your IT service desk
Article
3 tips for improving your IT service desk
5 benefits of using AI chatbots in customer service
Article
5 benefits of using AI chatbots in customer service
Bukalapak Customer Service Story
Article
Bukalapak Customer Service Story
12 customer retention strategies you can copy
Article
12 customer retention strategies you can copy
10 common CRM problems and how to fix them
Article
10 common CRM problems and how to fix them
Lead generation: What it is and how to master it
Article
Lead generation: What it is and how to master it
Upselling and cross-selling: Understanding the concepts and building a strategy
Article
Upselling and cross-selling: Understanding the concepts and building a strategy
How to foster a culture of innovation - Relate by Zendesk
Article
How to foster a culture of innovation - Relate by Zendesk
4 tips for creating the ultimate sales follow up strategy
Article
4 tips for creating the ultimate sales follow up strategy
Model Ashley Graham weighs in on the body acceptance movement
Article
Model Ashley Graham weighs in on the body acceptance movement
Lead management: What it is, why it's important, and how to master it
Article
Lead management: What it is, why it's important, and how to master it
10 sales motivation tactics to energize your team
Article
10 sales motivation tactics to energize your team
13 important sales metrics and when to use them
Article
13 important sales metrics and when to use them
Messaging tips for startups: 3 easy steps you can take now
Article
Messaging tips for startups: 3 easy steps you can take now
How 5 top brands use customer feedback to drive agent performance
Article
How 5 top brands use customer feedback to drive agent performance
We're more connected than we realize; it's time to rethink how we do business
Article
We're more connected than we realize; it's time to rethink how we do business
MAI & MAI Customer Service Story
Article
MAI & MAI Customer Service Story
Prezi Customer Service Story
Article
Prezi Customer Service Story
The impact of COVID-19 on customer experience
Article
The impact of COVID-19 on customer experience
Deep Learning vs. Machine Learning: What's the difference?
Article
Deep Learning vs. Machine Learning: What's the difference?
A complete guide to sales emails
Article
A complete guide to sales emails
Expanding omnichannel support with WhatsApp
Article
Expanding omnichannel support with WhatsApp
3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
Article
3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The social spaces and shallow faces of online dating
Article
The social spaces and shallow faces of online dating
Designing products for user pain points
Article
Designing products for user pain points
Building and managing a virtual support team
Article
Building and managing a virtual support team
The ultimate lead qualification checklist in just 5 questions
Article
The ultimate lead qualification checklist in just 5 questions
Strategies for leading others through continual change at work
Article
Strategies for leading others through continual change at work
What is an HR help desk? A beginner's guide.
Article
What is an HR help desk? A beginner's guide.
Scottish nonprofit teams up with Zendesk's Tech for Good program to feed the hungry
Article
Scottish nonprofit teams up with Zendesk's Tech for Good program to feed the hungry
Zappos' 'Customer Service for Anything' is a very human experience
Article
Zappos' 'Customer Service for Anything' is a very human experience
Building great customer experiences with Zendesk and AWS
Article
Building great customer experiences with Zendesk and AWS
Office politics: players gonna play and haters gonna hate
Article
Office politics: players gonna play and haters gonna hate
Embracing change: Build, test, and adapt in a sandbox environment
Article
Embracing change: Build, test, and adapt in a sandbox environment
Why CRM Is Essential for Logistics and Transportation
Article
Why CRM Is Essential for Logistics and Transportation
Customer Appreciation: 10 Ways to Thank Customers + Gift Ideas
Article
Customer Appreciation: 10 Ways to Thank Customers + Gift Ideas
Putting brand values behind brand politics
Article
Putting brand values behind brand politics
How knowledge-centered service benefits customer support teams
Article
How knowledge-centered service benefits customer support teams
5 ways to better connect with customers using NPS data
Article
5 ways to better connect with customers using NPS data
How to overcome most common sales objections
Article
How to overcome most common sales objections
3 ways customer feedback software can improve the customer experience
Article
3 ways customer feedback software can improve the customer experience
Inside a hotel room: tips for excellent customer service
Article
Inside a hotel room: tips for excellent customer service
Squarespace
Article
Squarespace
One-minute meditations to help you reset
Article
One-minute meditations to help you reset
Inside vs. outside sales: a guide for today's B2B sales leaders
Article
Inside vs. outside sales: a guide for today's B2B sales leaders
Homebridge Customer Service Story
Article
Homebridge Customer Service Story
Take it from Zappos-holiday hiring is everything
Article
Take it from Zappos-holiday hiring is everything
3 surprising ways to volunteer your professional skills
Article
3 surprising ways to volunteer your professional skills
The difference between leadership vs. management
Article
The difference between leadership vs. management
Use consumer behavior data to boost business
Article
Use consumer behavior data to boost business
Deliver better ecommerce customer experiences with Zendesk and Shopify
Article
Deliver better ecommerce customer experiences with Zendesk and Shopify
How Millennials are driving the experience economy
Article
How Millennials are driving the experience economy
3 reasons why time tracking software saves more than time
Article
3 reasons why time tracking software saves more than time
Use Emojis For Better Communication | Relate by Zendesk
Article
Use Emojis For Better Communication | Relate by Zendesk
Can we do better work and be happier? Max Yoder thinks so.
Article
Can we do better work and be happier? Max Yoder thinks so.
Think you have diversity covered? Think ageism. Diversity is more than skin deep. - Relate by Zendesk
Article
Think you have diversity covered? Think ageism. Diversity is more than skin deep. - Relate by Zendesk
Sending surveys in a time of coronavirus
Article
Sending surveys in a time of coronavirus
3 ways to make AI practical and accessible in CX
Article
3 ways to make AI practical and accessible in CX
February integrations are here
Article
February integrations are here
5 Types of Customers and What They Need
Article
5 Types of Customers and What They Need
The hottest CX trends for retailers are anything but trendy
Article
The hottest CX trends for retailers are anything but trendy
Give thanks for a round of new apps this November
Article
Give thanks for a round of new apps this November
What is Customer Retention + 11 Retention Strategies 2021
Article
What is Customer Retention + 11 Retention Strategies 2021
The 5 most successful Shark Tank deals and what you can learn from them
Article
The 5 most successful Shark Tank deals and what you can learn from them
How Bolt supports customers despite lightning-fast growth
Article
How Bolt supports customers despite lightning-fast growth