Zendesk

Zendesk

Website
This season, replace your FOMO with JOMO
Article
This season, replace your FOMO with JOMO
The evolving role of the CIO
Article
The evolving role of the CIO
The bright future of generalists in the workplace
Article
The bright future of generalists in the workplace
Calvert County Customer Service Story
Article
Calvert County Customer Service Story
6 companies tackling social justice and inspiring customers
Article
6 companies tackling social justice and inspiring customers
How to leverage the exponential smoothing formula for forecasting
Article
How to leverage the exponential smoothing formula for forecasting
Everyone can get service right-here's how. A Q&A with Jeff Toister
Article
Everyone can get service right-here's how. A Q&A with Jeff Toister
6 call center training tips for building an exceptional team of agents
Article
6 call center training tips for building an exceptional team of agents
Values with action: how Zendesk will continue to do better
Article
Values with action: how Zendesk will continue to do better
How men can serve as allies for women in the workplace
Article
How men can serve as allies for women in the workplace
Cost of sales: Definition, formula, and ways to lower it
Article
Cost of sales: Definition, formula, and ways to lower it
8 more funny customer service scenes in film and TV
Article
8 more funny customer service scenes in film and TV
Sales enablement made simple: A start-to-finish guide
Article
Sales enablement made simple: A start-to-finish guide
How to design & create a knowledge base - a quick guide
Article
How to design & create a knowledge base - a quick guide
6 proven sales techniques (+ how to actually apply them on the job)
Article
6 proven sales techniques (+ how to actually apply them on the job)
7 tips to avoid common pitfalls with AI in customer service
Article
7 tips to avoid common pitfalls with AI in customer service
5 ways to improve customer trust in your org
Article
5 ways to improve customer trust in your org
Why an AI chatbot should be the gatekeeper to your customer service
Article
Why an AI chatbot should be the gatekeeper to your customer service
Use group messaging to deliver great customer experience
Article
Use group messaging to deliver great customer experience
Start your summer with the right integrations
Article
Start your summer with the right integrations
Zendesk Duet: break down the silos between sales and support
Article
Zendesk Duet: break down the silos between sales and support
CXM best practices for every business
Article
CXM best practices for every business
How to woo a work wife - work spouses make work better
Article
How to woo a work wife - work spouses make work better
Delighting customers with modern customer experiences
Article
Delighting customers with modern customer experiences
5 productivity hacks anyone can do
Article
5 productivity hacks anyone can do
16 customer service tips for 2021 and beyond
Article
16 customer service tips for 2021 and beyond
What is Customer Retention + 11 Retention Strategies 2021
Article
What is Customer Retention + 11 Retention Strategies 2021
"V" in the moment of change: Q&A with diversity and inclusion expert Verna Myers
Article
"V" in the moment of change: Q&A with diversity and inclusion expert Verna Myers
How smart uses of tech make all the difference in CX
Article
How smart uses of tech make all the difference in CX
Customer Focus - A Guide to Becoming a Customer Focused Business
Article
Customer Focus - A Guide to Becoming a Customer Focused Business
What is a help desk? Best help desk software 2021
Article
What is a help desk? Best help desk software 2021
First world problems aren't just for the First World anymore
Article
First world problems aren't just for the First World anymore
Consumer trends during The Great Reset: How do we want to move forward?
Article
Consumer trends during The Great Reset: How do we want to move forward?
New improvements to the Sell App for Zendesk Support
Article
New improvements to the Sell App for Zendesk Support
How to run an actionable customer segmentation analysis
Article
How to run an actionable customer segmentation analysis
With eyes wide open, Generation Z looks to serve, share, and impact
Article
With eyes wide open, Generation Z looks to serve, share, and impact
The three most common UX mistakes CRMs make (and how to avoid them)
Article
The three most common UX mistakes CRMs make (and how to avoid them)
How Zendesk powers an evolving workplace
Article
How Zendesk powers an evolving workplace
Sales lessons from the 9 most successful Shark Tank deals
Article
Sales lessons from the 9 most successful Shark Tank deals
The human approach to building better customer satisfaction surveys
Article
The human approach to building better customer satisfaction surveys
What makes good sales data?
Article
What makes good sales data?
Startup Central: How customers can be your way into YC
Article
Startup Central: How customers can be your way into YC
How mid- to large-size businesses can accelerate EX success
Article
How mid- to large-size businesses can accelerate EX success
Optimizing agent performance is everyone's job
Article
Optimizing agent performance is everyone's job
The Magnolia method: Scaling authenticity in customer service
Article
The Magnolia method: Scaling authenticity in customer service
Customer experience: 5 simple ways to improve it
Article
Customer experience: 5 simple ways to improve it
Leading with empathy: What you don't say is just as important as what you do
Article
Leading with empathy: What you don't say is just as important as what you do
Stop saying "If I were you..." and other advice on giving advice
Article
Stop saying "If I were you..." and other advice on giving advice
Post-pandemic trends from a futurist: what consumers and employees want next
Article
Post-pandemic trends from a futurist: what consumers and employees want next
11 email etiquette tips for better customer emails
Article
11 email etiquette tips for better customer emails
Relational Mindfulness: 4 ways to relate as humans at work
Article
Relational Mindfulness: 4 ways to relate as humans at work
Millennial view: when giving two weeks notice is complicated
Article
Millennial view: when giving two weeks notice is complicated
"Thank you." What to do with customer complaints.
Article
"Thank you." What to do with customer complaints.
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
Article
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
Is it time to redefine wellness in the workplace?
Article
Is it time to redefine wellness in the workplace?
You get what you pay for: the dangers of a "free" CRM
Article
You get what you pay for: the dangers of a "free" CRM
What is brand evangelism and how can you inspire it?
Article
What is brand evangelism and how can you inspire it?
4 ways to use your CRM to power your sales and marketing feedback loop
Article
4 ways to use your CRM to power your sales and marketing feedback loop
Call center software - Improve omnichannel support | Zendesk Library
Article
Call center software - Improve omnichannel support | Zendesk Library
Save time with customer service email templates
Article
Save time with customer service email templates
Sales calls: What you need to do to make them successful
Article
Sales calls: What you need to do to make them successful
How we work: the employee experience reimagined
Article
How we work: the employee experience reimagined
What is a mobile help desk?
Article
What is a mobile help desk?
Customer care 101: What it is, why it matters, and how to master it
Article
Customer care 101: What it is, why it matters, and how to master it
What is an enterprise help desk? 4 big business benefits
Article
What is an enterprise help desk? 4 big business benefits
🧃
Create a Knowledge Base Article Template from Scratch
Article
Create a Knowledge Base Article Template from Scratch
Harness the power of parenting at work
Article
Harness the power of parenting at work
How to start a call center (without breaking the bank)
Article
How to start a call center (without breaking the bank)
How an automation-first strategy delivers better human support
Article
How an automation-first strategy delivers better human support
Those needy Millennials. Now they want hugs, too?
Article
Those needy Millennials. Now they want hugs, too?
A CX Moment with Slack's Ali Rayl
Article
A CX Moment with Slack's Ali Rayl
Drive revenue with customer analytics
Article
Drive revenue with customer analytics
Build a strong company culture by leading with EQ
Article
Build a strong company culture by leading with EQ
Building teams, choosing joy, and getting personal: Meet Beth Held
Article
Building teams, choosing joy, and getting personal: Meet Beth Held
4 ways Zendesk can make your life easier ASAP
Article
4 ways Zendesk can make your life easier ASAP
Bad phone support ruins good relationships - funny customer service video
Article
Bad phone support ruins good relationships - funny customer service video
Choose the right customer service solution for your business
Article
Choose the right customer service solution for your business
Klook Customer Story
Article
Klook Customer Story
Do I need an app?
Article
Do I need an app?
A customer service guide to conflict resolution
Article
A customer service guide to conflict resolution
Create an effortless experience for customers
Article
Create an effortless experience for customers
Managing rapid growth during a pandemic: A CX Moment with Snap
Article
Managing rapid growth during a pandemic: A CX Moment with Snap
How to grow your customer base
Article
How to grow your customer base
7 innovative ways technology is transforming the patient experience
Article
7 innovative ways technology is transforming the patient experience
How online retailers are transforming the customer experience with conversational commerce
Article
How online retailers are transforming the customer experience with conversational commerce
Introducing batch data management: a clear path to high-quality data
Article
Introducing batch data management: a clear path to high-quality data
Get uncomfortable: the path to radically better relationships
Article
Get uncomfortable: the path to radically better relationships
Emojis at work: the good, the bad, and the legally binding | Relate by Zendesk
Article
Emojis at work: the good, the bad, and the legally binding | Relate by Zendesk
4 principles of change management for successful organizational change
Article
4 principles of change management for successful organizational change
What will we leave behind for the underrepresented in tech?
Article
What will we leave behind for the underrepresented in tech?
New integrations from Zendesk
Article
New integrations from Zendesk
Digital natives are here to transform your CX
Article
Digital natives are here to transform your CX
Not all great customer experiences are convenient
Article
Not all great customer experiences are convenient
Mr Green Customer Service Story
Article
Mr Green Customer Service Story
DonorsChoose shares tips for startups navigating uncertainty
Article
DonorsChoose shares tips for startups navigating uncertainty
How to connect with your silent customers
Article
How to connect with your silent customers