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Calvert County Customer Service Story
Article
Calvert County Customer Service Story
6 companies tackling social justice and inspiring customers
Article
6 companies tackling social justice and inspiring customers
How to leverage the exponential smoothing formula for forecasting
Article
How to leverage the exponential smoothing formula for forecasting
Everyone can get service right-here's how. A Q&A with Jeff Toister
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Everyone can get service right-here's how. A Q&A with Jeff Toister
6 call center training tips for building an exceptional team of agents
Article
6 call center training tips for building an exceptional team of agents
Values with action: how Zendesk will continue to do better
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Values with action: how Zendesk will continue to do better
How men can serve as allies for women in the workplace
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How men can serve as allies for women in the workplace
Cost of sales: Definition, formula, and ways to lower it
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Cost of sales: Definition, formula, and ways to lower it
8 more funny customer service scenes in film and TV
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8 more funny customer service scenes in film and TV
Sales enablement made simple: A start-to-finish guide
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Sales enablement made simple: A start-to-finish guide
How to design & create a knowledge base - a quick guide
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How to design & create a knowledge base - a quick guide
6 proven sales techniques (+ how to actually apply them on the job)
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6 proven sales techniques (+ how to actually apply them on the job)
7 tips to avoid common pitfalls with AI in customer service
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7 tips to avoid common pitfalls with AI in customer service
5 ways to improve customer trust in your org
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5 ways to improve customer trust in your org
Why an AI chatbot should be the gatekeeper to your customer service
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Why an AI chatbot should be the gatekeeper to your customer service
Use group messaging to deliver great customer experience
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Use group messaging to deliver great customer experience
Start your summer with the right integrations
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Start your summer with the right integrations
Zendesk Duet: break down the silos between sales and support
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Zendesk Duet: break down the silos between sales and support
CXM best practices for every business
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CXM best practices for every business
How to woo a work wife - work spouses make work better
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How to woo a work wife - work spouses make work better
Delighting customers with modern customer experiences
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Delighting customers with modern customer experiences
5 productivity hacks anyone can do
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5 productivity hacks anyone can do
16 customer service tips for 2021 and beyond
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16 customer service tips for 2021 and beyond
What is Customer Retention + 11 Retention Strategies 2021
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What is Customer Retention + 11 Retention Strategies 2021
"V" in the moment of change: Q&A with diversity and inclusion expert Verna Myers
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"V" in the moment of change: Q&A with diversity and inclusion expert Verna Myers
How smart uses of tech make all the difference in CX
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How smart uses of tech make all the difference in CX
Customer Focus - A Guide to Becoming a Customer Focused Business
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Customer Focus - A Guide to Becoming a Customer Focused Business
What is a help desk? Best help desk software 2021
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What is a help desk? Best help desk software 2021
First world problems aren't just for the First World anymore
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First world problems aren't just for the First World anymore
Consumer trends during The Great Reset: How do we want to move forward?
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Consumer trends during The Great Reset: How do we want to move forward?
New improvements to the Sell App for Zendesk Support
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New improvements to the Sell App for Zendesk Support
How to run an actionable customer segmentation analysis
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How to run an actionable customer segmentation analysis
With eyes wide open, Generation Z looks to serve, share, and impact
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With eyes wide open, Generation Z looks to serve, share, and impact
The three most common UX mistakes CRMs make (and how to avoid them)
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The three most common UX mistakes CRMs make (and how to avoid them)
How Zendesk powers an evolving workplace
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How Zendesk powers an evolving workplace
Sales lessons from the 9 most successful Shark Tank deals
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Sales lessons from the 9 most successful Shark Tank deals
The human approach to building better customer satisfaction surveys
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The human approach to building better customer satisfaction surveys
What makes good sales data?
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What makes good sales data?
Startup Central: How customers can be your way into YC
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Startup Central: How customers can be your way into YC
How mid- to large-size businesses can accelerate EX success
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How mid- to large-size businesses can accelerate EX success
Optimizing agent performance is everyone's job
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Optimizing agent performance is everyone's job
The Magnolia method: Scaling authenticity in customer service
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The Magnolia method: Scaling authenticity in customer service
Customer experience: 5 simple ways to improve it
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Customer experience: 5 simple ways to improve it
Leading with empathy: What you don't say is just as important as what you do
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Leading with empathy: What you don't say is just as important as what you do
Stop saying "If I were you..." and other advice on giving advice
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Stop saying "If I were you..." and other advice on giving advice
Post-pandemic trends from a futurist: what consumers and employees want next
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Post-pandemic trends from a futurist: what consumers and employees want next
11 email etiquette tips for better customer emails
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11 email etiquette tips for better customer emails
Relational Mindfulness: 4 ways to relate as humans at work
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Relational Mindfulness: 4 ways to relate as humans at work
Millennial view: when giving two weeks notice is complicated
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Millennial view: when giving two weeks notice is complicated
"Thank you." What to do with customer complaints.
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"Thank you." What to do with customer complaints.
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
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Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
Is it time to redefine wellness in the workplace?
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Is it time to redefine wellness in the workplace?
You get what you pay for: the dangers of a "free" CRM
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You get what you pay for: the dangers of a "free" CRM
What is brand evangelism and how can you inspire it?
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What is brand evangelism and how can you inspire it?
4 ways to use your CRM to power your sales and marketing feedback loop
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4 ways to use your CRM to power your sales and marketing feedback loop
Call center software - Improve omnichannel support | Zendesk Library
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Call center software - Improve omnichannel support | Zendesk Library
Save time with customer service email templates
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Save time with customer service email templates
Sales calls: What you need to do to make them successful
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Sales calls: What you need to do to make them successful
How we work: the employee experience reimagined
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How we work: the employee experience reimagined
What is a mobile help desk?
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What is a mobile help desk?
Customer care 101: What it is, why it matters, and how to master it
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Customer care 101: What it is, why it matters, and how to master it
What is an enterprise help desk? 4 big business benefits
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What is an enterprise help desk? 4 big business benefits
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Create a Knowledge Base Article Template from Scratch
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Create a Knowledge Base Article Template from Scratch
Harness the power of parenting at work
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Harness the power of parenting at work
How to start a call center (without breaking the bank)
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How to start a call center (without breaking the bank)
How an automation-first strategy delivers better human support
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How an automation-first strategy delivers better human support
Those needy Millennials. Now they want hugs, too?
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Those needy Millennials. Now they want hugs, too?
A CX Moment with Slack's Ali Rayl
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A CX Moment with Slack's Ali Rayl
Drive revenue with customer analytics
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Drive revenue with customer analytics
Build a strong company culture by leading with EQ
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Build a strong company culture by leading with EQ
Building teams, choosing joy, and getting personal: Meet Beth Held
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Building teams, choosing joy, and getting personal: Meet Beth Held
4 ways Zendesk can make your life easier ASAP
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4 ways Zendesk can make your life easier ASAP
Bad phone support ruins good relationships - funny customer service video
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Bad phone support ruins good relationships - funny customer service video
Choose the right customer service solution for your business
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Choose the right customer service solution for your business
Klook Customer Story
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Klook Customer Story
Do I need an app?
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Do I need an app?
A customer service guide to conflict resolution
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A customer service guide to conflict resolution
Create an effortless experience for customers
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Create an effortless experience for customers
Managing rapid growth during a pandemic: A CX Moment with Snap
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Managing rapid growth during a pandemic: A CX Moment with Snap
How to grow your customer base
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How to grow your customer base
7 innovative ways technology is transforming the patient experience
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7 innovative ways technology is transforming the patient experience
How online retailers are transforming the customer experience with conversational commerce
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How online retailers are transforming the customer experience with conversational commerce
Introducing batch data management: a clear path to high-quality data
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Introducing batch data management: a clear path to high-quality data
Get uncomfortable: the path to radically better relationships
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Get uncomfortable: the path to radically better relationships
Emojis at work: the good, the bad, and the legally binding | Relate by Zendesk
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Emojis at work: the good, the bad, and the legally binding | Relate by Zendesk
4 principles of change management for successful organizational change
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4 principles of change management for successful organizational change
What will we leave behind for the underrepresented in tech?
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What will we leave behind for the underrepresented in tech?
New integrations from Zendesk
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New integrations from Zendesk
Digital natives are here to transform your CX
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Digital natives are here to transform your CX
Not all great customer experiences are convenient
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Not all great customer experiences are convenient
Mr Green Customer Service Story
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Mr Green Customer Service Story
DonorsChoose shares tips for startups navigating uncertainty
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DonorsChoose shares tips for startups navigating uncertainty
How to connect with your silent customers
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How to connect with your silent customers
The new rules for customer service outsourcing in a changing world
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The new rules for customer service outsourcing in a changing world
Cold at work? Why it's time to turn up the heat on conversations around workplace norms
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Cold at work? Why it's time to turn up the heat on conversations around workplace norms
Sales management: Everything you need to know
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Sales management: Everything you need to know