Zendesk

The new rules for customer service outsourcing in a changing world

Article

The new rules for customer service outsourcing in a changing world

Cold at work? Why it's time to turn up the heat on conversations around workplace norms

Article

Cold at work? Why it's time to turn up the heat on conversations around workplace norms

Sales management: Everything you need to know

Article

Sales management: Everything you need to know

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers

Article

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers

The 5 most important customer service techniques

Article

The 5 most important customer service techniques

Nailed it: Customer service quotes to get you motivated

Article

Nailed it: Customer service quotes to get you motivated

What is IVR? The ultimate guide

Article

What is IVR? The ultimate guide

PayNearby Customer Story

Article

PayNearby Customer Story

Metrics for Measuring Change Management 2021

Article

Metrics for Measuring Change Management 2021

Customer data visualization

Article

Customer data visualization

In the quest for a healthier planet, ecosystem restoration offers hope

Article

In the quest for a healthier planet, ecosystem restoration offers hope

4 strategies for managing customer conversations

Article

4 strategies for managing customer conversations

Rising to the challenge of remote leadership

Article

Rising to the challenge of remote leadership

What can happen when tutorials are woven into the customer experience

Article

What can happen when tutorials are woven into the customer experience

Integrations galore

Article

Integrations galore

Interview questions for hiring great customer service reps

Article

Interview questions for hiring great customer service reps

"Alexa, what is hygge?"

Article

"Alexa, what is hygge?"

Informal leadership: Be the person at work that others look up to

Article

Informal leadership: Be the person at work that others look up to

How SMB sales teams are keeping up in 2020

Article

How SMB sales teams are keeping up in 2020

How to write a sales follow-up email: Templates & Examples

Article

How to write a sales follow-up email: Templates & Examples

Get more from your sales emails with Zendesk Sell

Article

Get more from your sales emails with Zendesk Sell

How Zendesk is helping the vaccine distribution effort

Article

How Zendesk is helping the vaccine distribution effort

How to increase sales: 5 data-driven principles

Article

How to increase sales: 5 data-driven principles

The incomparable value of community moderators

Article

The incomparable value of community moderators

Help desk software - How does it solve support problems?

Article

Help desk software - How does it solve support problems?

How augmented reality could change customer service

Article

How augmented reality could change customer service

Machine translation-is it good enough for customer support?

Article

Machine translation-is it good enough for customer support?

6 productivity tips for customer support agents

Article

6 productivity tips for customer support agents

What we can learn from our veterans about resiliency and connection

Article

What we can learn from our veterans about resiliency and connection

Which popular sales methodology is right for you?

Article

Which popular sales methodology is right for you?

The difference between chat and messaging

Article

The difference between chat and messaging

The future of work-new paradigms, locations, and possibilities

Article

The future of work-new paradigms, locations, and possibilities

5 ways financial services can use messaging to create a better experience

Article

5 ways financial services can use messaging to create a better experience

The trust economy and why it's okay to get a bad rating

Article

The trust economy and why it's okay to get a bad rating

Customer experience map planning guide: start out on the right track toward CX mapping success

Article

Customer experience map planning guide: start out on the right track toward CX mapping success

No one is a stranger: harness the power of networking

Article

No one is a stranger: harness the power of networking

Only joking: how online humor brings us together

Article

Only joking: how online humor brings us together

Stop for a CX moment-4 industry leaders on thriving under adversity

Article

Stop for a CX moment-4 industry leaders on thriving under adversity

Building a CRM? Read these 5 critical considerations first

Article

Building a CRM? Read these 5 critical considerations first

4 tips to develop your new sales territory

Article

4 tips to develop your new sales territory

Executive voice: what it is, why you need it, and how to cultivate your own

Article

Executive voice: what it is, why you need it, and how to cultivate your own

Our technology is only as empathetic as we are

Article

Our technology is only as empathetic as we are

"Don't react, respond" and other work conflict resolutions

Article

"Don't react, respond" and other work conflict resolutions

Restoring youth one bike ride at a time

Article

Restoring youth one bike ride at a time

From notifications to conversations

Article

From notifications to conversations

Automattic Customer Service Story

Article

Automattic Customer Service Story

We're not all leaders, but we all can practice emergent leadership | Relate by Zendesk

Article

We're not all leaders, but we all can practice emergent leadership | Relate by Zendesk

How to cancel your CRM

Article

How to cancel your CRM

Recruit, hire, and onboard customer service representatives

Article

Recruit, hire, and onboard customer service representatives

Can science fix bad meetings?

Article

Can science fix bad meetings?

Caroline Criado Perez on systemic data bias that counts women out

Article

Caroline Criado Perez on systemic data bias that counts women out

Lessons in CX from 3 thriving brands

Article

Lessons in CX from 3 thriving brands

What is call center software?

Article

What is call center software?

4 customer engagement metrics and how to measure them

Article

4 customer engagement metrics and how to measure them

How KindWork trains and graduates underserved students into tech jobs

Article

How KindWork trains and graduates underserved students into tech jobs

Article

How to build a brand that will evolve with your business

How to use emotional data to build customer loyalty

Article

How to use emotional data to build customer loyalty

Should you hire for potential and attitude, or experience?

Article

Should you hire for potential and attitude, or experience?

We signed up for 15 products - here's what we learned about sales email subject lines

Article

We signed up for 15 products - here's what we learned about sales email subject lines

Feed. Customer Service Story

Article

Feed. Customer Service Story

How to boost your sales success rate with live chat

Article

How to boost your sales success rate with live chat

Tips to working across time zones - Relate by Zendesk

Article

Tips to working across time zones - Relate by Zendesk

How to establish your customer goodwill IQ

Article

How to establish your customer goodwill IQ

Tough talk: the do's and dont's of connecting on LinkedIn - Relate by Zendesk

Article

Tough talk: the do's and dont's of connecting on LinkedIn - Relate by Zendesk

Customer service outsourcing: benefits, steps & limitations

Article

Customer service outsourcing: benefits, steps & limitations

GitHub Customer Service Story

Article

GitHub Customer Service Story

Empathy circles: from a moment to a movement

Article

Empathy circles: from a moment to a movement

The new sales manager's guide to sales reporting

Article

The new sales manager's guide to sales reporting

Meet your customers anywhere. Go omnichannel.

Article

Meet your customers anywhere. Go omnichannel.

Could an ancient practice return humanity to the workplace?

Article

Could an ancient practice return humanity to the workplace?

The future employee experience is personalized

Article

The future employee experience is personalized

How Zendesk is transforming CX in 2020

Article

How Zendesk is transforming CX in 2020

5 ways to use a customer portal to foster better relationships

Article

5 ways to use a customer portal to foster better relationships

When empathy backfires

Article

When empathy backfires

13 SFW questions to build better relationships

Article

13 SFW questions to build better relationships

A focus on mental health can help prepare employees for re-entry

Article

A focus on mental health can help prepare employees for re-entry

30 Customer Success Interview Questions You Should Ask

Article

30 Customer Success Interview Questions You Should Ask

9 sales interview questions and answers to find your next top performer

Article

9 sales interview questions and answers to find your next top performer

Personalization's deep data foundations

Article

Personalization's deep data foundations

How to get sales and customer service teams working together

Article

How to get sales and customer service teams working together

Vend's Talei Wood: On rising up and bringing others along with her

Article

Vend's Talei Wood: On rising up and bringing others along with her

BAUHAUS Customer Story

Article

BAUHAUS Customer Story

Making public service customer service

Article

Making public service customer service

Veeva Customer Service Story

Article

Veeva Customer Service Story

New Zendesk app integrations are here

Article

New Zendesk app integrations are here

Why customer courtesy matters (and 8 tips on how to nail it)

Article

Why customer courtesy matters (and 8 tips on how to nail it)

Big box stores stores have everything but big box customer service - Relate by Zendesk

Article

Big box stores stores have everything but big box customer service - Relate by Zendesk

Incoming integrations

Article

Incoming integrations

Delivering personalized customer experiences with Zendesk and Amazon Connect

Article

Delivering personalized customer experiences with Zendesk and Amazon Connect

Placemaking spaces-from Muni buses to Apple's town squares

Article

Placemaking spaces-from Muni buses to Apple's town squares

Forever New Customer Service Story

Article

Forever New Customer Service Story

Live chat support 2021 guide: Definition, Benefits, Best Practices

Article

Live chat support 2021 guide: Definition, Benefits, Best Practices

What is customer experience? What is CX strategy?

Article

What is customer experience? What is CX strategy?

Bespoke is coming to a product or service near you

Article

Bespoke is coming to a product or service near you

Edmunds Customer Service Story

Article

Edmunds Customer Service Story

How word choice can sabotage workplace collaboration | Relate by Zendesk

Article

How word choice can sabotage workplace collaboration | Relate by Zendesk

Load more