Zendesk

Gartner's predictions for 2021: CRM customer service and support

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Gartner's predictions for 2021: CRM customer service and support

Tips for Excellent Internal Help Desk Management

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Tips for Excellent Internal Help Desk Management

Good customer service: 10 ways to deliver great customer service

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Good customer service: 10 ways to deliver great customer service

How to elevate others at work

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How to elevate others at work

What is a sales pipeline? Here's everything you need to know.

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What is a sales pipeline? Here's everything you need to know.

How do you calculate churn rate? Here are 4 formulas.

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How do you calculate churn rate? Here are 4 formulas.

The startup psychologist: It's easy to bake your issues into your company

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The startup psychologist: It's easy to bake your issues into your company

Millennial view: moving up while dressing down - Relate by Zendesk

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Millennial view: moving up while dressing down - Relate by Zendesk

How successful sales reps start their day

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How successful sales reps start their day

How not to be an asshole when you quit your job

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How not to be an asshole when you quit your job

How GiveDirectly grants cash, and the dignity of choice, to program recipients

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How GiveDirectly grants cash, and the dignity of choice, to program recipients

If you want customers to trust you, trust your agents to make them happy

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If you want customers to trust you, trust your agents to make them happy

4 ways to create mobile customer engagement

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4 ways to create mobile customer engagement

11 Important Call Center Skills Every Agent Should Have

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11 Important Call Center Skills Every Agent Should Have

How CodeSignal is removing bias from the hiring process

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How CodeSignal is removing bias from the hiring process

Stop for a CX moment-4 lessons from leaders guiding their teams through change

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Stop for a CX moment-4 lessons from leaders guiding their teams through change

The Ultimate Guide to Agile Sales Management

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The Ultimate Guide to Agile Sales Management

Ingersoll Rand Customer Service Story

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Ingersoll Rand Customer Service Story

The struggle is real: networking for introverts

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The struggle is real: networking for introverts

Customer service vs. customer experience: Here's the difference

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Customer service vs. customer experience: Here's the difference

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The power of women-built brand experiences

Trustpilot goes all in on self-service and gets results

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Trustpilot goes all in on self-service and gets results

The Empathy Economy: Care, so your customers will too

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The Empathy Economy: Care, so your customers will too

Junkyard Golf Club Story

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Junkyard Golf Club Story

How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.

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How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.

Successfully build and manage a virtual customer service team

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Successfully build and manage a virtual customer service team

What is customer-facing? Customer facing roles 101

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What is customer-facing? Customer facing roles 101

Feeding the needs of today's experience-hungry customer

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Feeding the needs of today's experience-hungry customer

How do you calculate churn rate? Here are 4 formulas.

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How do you calculate churn rate? Here are 4 formulas.

Amaysim Customer Service Story

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Amaysim Customer Service Story

Your 21st-century challenge: put away the technology and ask better questions

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Your 21st-century challenge: put away the technology and ask better questions

Shannon Weber on how to show up for others in hard times

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Shannon Weber on how to show up for others in hard times

How to improve agent productivity for a better CX

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How to improve agent productivity for a better CX

7 tips to get your support teams through the pandemic (and beyond!)

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7 tips to get your support teams through the pandemic (and beyond!)

Call center etiquette for support agents

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Call center etiquette for support agents

Customer community: Definition + How to Build Your Own

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Customer community: Definition + How to Build Your Own

Be more persuasive by presenting like a creative

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Be more persuasive by presenting like a creative

6 essential skills for successful change management

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6 essential skills for successful change management

On a mission to find your mission? It doesn't have to be that hard.

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On a mission to find your mission? It doesn't have to be that hard.

How to build an email marketing strategy

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How to build an email marketing strategy

Why your colleagues don't get you - first impressions

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Why your colleagues don't get you - first impressions

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3 questions to ask when choosing the right BPO for your brand

11 important sales pipeline metrics to track in 2019

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11 important sales pipeline metrics to track in 2019

How messaging fosters strong connection-and how 4 brands use it

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How messaging fosters strong connection-and how 4 brands use it

From shopkeeper to "customer keeper"-how retail is shifting its focus

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From shopkeeper to "customer keeper"-how retail is shifting its focus

Siemens Customer Service Story

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Siemens Customer Service Story

Customer satisfaction survey questions you should be asking

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Customer satisfaction survey questions you should be asking

34 powerful CRM reports you should be using

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34 powerful CRM reports you should be using

Can video games make you a better person?

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Can video games make you a better person?

Collect them all-team stickers

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Collect them all-team stickers

To excel at customer intimacy, you will need data

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To excel at customer intimacy, you will need data

Hiring a sales rep: best practices for interviewing candidates

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Hiring a sales rep: best practices for interviewing candidates

Therapy, like everything else, has moved online. And that's a good thing

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Therapy, like everything else, has moved online. And that's a good thing

Should D&I training be mandatory?

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Should D&I training be mandatory?

All new Suite, radically simple

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All new Suite, radically simple

Love it or loathe it: a career change may be coming

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Love it or loathe it: a career change may be coming

Building empathy with your customers

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Building empathy with your customers

New apps to be thankful for

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New apps to be thankful for

Fast-track lead generation with Sell + Reach

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Fast-track lead generation with Sell + Reach

Millennial view: 7 ways to make friends when you move for work

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Millennial view: 7 ways to make friends when you move for work

How to provide omnichannel customer service in 2021

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How to provide omnichannel customer service in 2021

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"Let me tell you where I got this"-the power of the brand ambassador | Relate by Zendesk

Quick, digital, and agile-do these words describe your organization? They should

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Quick, digital, and agile-do these words describe your organization? They should

6-step guide to change management communications

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6-step guide to change management communications

How to optimize your knowledge base for SEO

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How to optimize your knowledge base for SEO

When the mid-life career crisis hits

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When the mid-life career crisis hits

The complete guide to conversational commerce in 2021

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The complete guide to conversational commerce in 2021

The State of Digital Transformation In Financial Services, 2020

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The State of Digital Transformation In Financial Services, 2020

4 ways customer support agents can make a career pivot

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4 ways customer support agents can make a career pivot

We use self service to decrease ticket volume, and you can too

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We use self service to decrease ticket volume, and you can too

Navigating the bumpy road to a seamless customer experience

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Navigating the bumpy road to a seamless customer experience

What is a chatbot? How do chatbots work?

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What is a chatbot? How do chatbots work?

Freshly B2B Sales Story

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Freshly B2B Sales Story

How to show vulnerability at work

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How to show vulnerability at work

6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)

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6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)

Improv comedy can improve your career. Yes and...your relationships, too.

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Improv comedy can improve your career. Yes and...your relationships, too.

Daniel Wellington Customer Service Story

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Daniel Wellington Customer Service Story

Why empathy has moved from buzzword to business necessity

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Why empathy has moved from buzzword to business necessity

Why are my customers angry?

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Why are my customers angry?

Changing the narrative on careers in customer service

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Changing the narrative on careers in customer service

Hiring a sales rep: make the right hiring decision

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Hiring a sales rep: make the right hiring decision

Customer onboarding guide: purpose, examples & best practices

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Customer onboarding guide: purpose, examples & best practices

What is change management?

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What is change management?

9 ticketing system tips for outstanding customer service

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9 ticketing system tips for outstanding customer service

How gamification is leveling up customer service

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How gamification is leveling up customer service

The ultimate guide to a successful discovery call

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The ultimate guide to a successful discovery call

Businesses are made up of people

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Businesses are made up of people

Leading a startup during a pandemic: 5 lessons from 5 founders

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Leading a startup during a pandemic: 5 lessons from 5 founders

3 essential customer service tips that SaaS startups need to know

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3 essential customer service tips that SaaS startups need to know

Beyond vanity metrics: 3 data points to fuel growth

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Beyond vanity metrics: 3 data points to fuel growth

"Tell me your story"-communicating with remote employees

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"Tell me your story"-communicating with remote employees

The psychology of rating: it's hard, but better, to be honest

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The psychology of rating: it's hard, but better, to be honest

Movie producer Brian Grazer wants you to look up-and into someone's eyes

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Movie producer Brian Grazer wants you to look up-and into someone's eyes

Measuring customer experience with Zendesk Explore

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Measuring customer experience with Zendesk Explore

Digital transformation can be a rough employee experience-but it doesn't have to be

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Digital transformation can be a rough employee experience-but it doesn't have to be

Build a sales management process that works in 4 steps

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Build a sales management process that works in 4 steps

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