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What's a good email open rate? Industry benchmarks, tips, statistics

Article

What's a good email open rate? Industry benchmarks, tips, statistics

What is digital transformation? Definition, Examples, Main Areas

Article

What is digital transformation? Definition, Examples, Main Areas

Adslot Customer Service Story

Article

Adslot Customer Service Story

Baleària Passenger Experience Story

Article

Baleària Passenger Experience Story

Worked in food service? Put that on your resume. - Relate by Zendesk

Article

Worked in food service? Put that on your resume. - Relate by Zendesk

Synchronized service: Citizen and Bulova merge with CX in mind

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Synchronized service: Citizen and Bulova merge with CX in mind

How to build an email list in 2021

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How to build an email list in 2021

Sales and support: Collaborating to increase growth

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Sales and support: Collaborating to increase growth

Startups podcast: How 4 startups are solving for a post-pandemic world

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Startups podcast: How 4 startups are solving for a post-pandemic world

Simple and sophisticated: the "mullet" imperative of seamless CX

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Simple and sophisticated: the "mullet" imperative of seamless CX

Essential customer service skills: how to interact with customers on live chat - Relate by Zendesk

Article

Essential customer service skills: how to interact with customers on live chat - Relate by Zendesk

Korman Sales Story

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Korman Sales Story

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Squarespace's Jessica O'Connell on customer support as brand ambassadors

Addressing customer experience from the CIO perspective

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Addressing customer experience from the CIO perspective

Answer Bot is here to help: Deliver accurate answers with less effort

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Answer Bot is here to help: Deliver accurate answers with less effort

4 principles of the consultative sales approach

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4 principles of the consultative sales approach

How to boost your sales team's performance with Zendesk Sell

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How to boost your sales team's performance with Zendesk Sell

Knowledge Management System Examples, Types & Tools

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Knowledge Management System Examples, Types & Tools

Measuring happiness: What's the difference between CSAT and NPS®?

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Measuring happiness: What's the difference between CSAT and NPS®?

Zendesk legal terms update 2020

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Zendesk legal terms update 2020

Five ways to boost and measure sales productivity

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Five ways to boost and measure sales productivity

Why inbound call centers are more relevant than ever

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Why inbound call centers are more relevant than ever

Millennial view: the generational divide - Relate by Zendesk

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Millennial view: the generational divide - Relate by Zendesk

DevFactory customer story

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DevFactory customer story

Your mother was right, you are the company you keep

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Your mother was right, you are the company you keep

10 ways to be a great customer and get great customer service

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10 ways to be a great customer and get great customer service

Customer entitlement: the high price we all pay

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Customer entitlement: the high price we all pay

Customer loyalty definition, statistics, and tips

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Customer loyalty definition, statistics, and tips

Difference between WhatsApp and WhatsApp Business

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Difference between WhatsApp and WhatsApp Business

Build customer loyalty: 7 examples, tips, & strategies

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Build customer loyalty: 7 examples, tips, & strategies

Chatbots and the future of real-time communication

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Chatbots and the future of real-time communication

Harris Farm Markets Customer Service Story

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Harris Farm Markets Customer Service Story

Why experience data is key to better customer service

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Why experience data is key to better customer service

Stop exercising and start moving | Relate by Zendesk

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Stop exercising and start moving | Relate by Zendesk

The brave new world of virtual volunteering

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The brave new world of virtual volunteering

How to use sales psychology to increase lead conversion rates

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How to use sales psychology to increase lead conversion rates

Returnship: the path forward for mothers in the workplace

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Returnship: the path forward for mothers in the workplace

Who thought being authentic would be this hard?

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Who thought being authentic would be this hard?

Saludsa Customer Story

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Saludsa Customer Story

7 good sales pitches examples 2021 (and how to write your own)

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7 good sales pitches examples 2021 (and how to write your own)

Not your grandpa's sales pitch: 3 outdated sales pitch techniques

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Not your grandpa's sales pitch: 3 outdated sales pitch techniques

5 ways AI is helping solve human problems

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5 ways AI is helping solve human problems

Call center resume: Free templates and tips to get noticed

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Call center resume: Free templates and tips to get noticed

9 sales questions to close the deal

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9 sales questions to close the deal

Startup Central - The human guide to leading remote teams

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Startup Central - The human guide to leading remote teams

Monthly integrations have arrived

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Monthly integrations have arrived

What everyone should know about integrated phone support

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What everyone should know about integrated phone support

7 ways to build your team's communication strategy-especially when remote

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7 ways to build your team's communication strategy-especially when remote

Jenny Dempsey teaches that your health is a unique ecosystem all your own

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Jenny Dempsey teaches that your health is a unique ecosystem all your own

Striking the right balance as chief customer officer

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Striking the right balance as chief customer officer

Take care of yourself, your team, and your customer-in that order

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Take care of yourself, your team, and your customer-in that order

4 tips to develop your new sales territory

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4 tips to develop your new sales territory

The startup spouse: a view from the other side of bed | Relate by Zendesk

Article

The startup spouse: a view from the other side of bed | Relate by Zendesk

Subito Customer Service Story

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Subito Customer Service Story

Zendesk Luminaries Spotlight: Retail COVID-19 Responses

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Zendesk Luminaries Spotlight: Retail COVID-19 Responses

How retail is changing, from the women leading the charge

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How retail is changing, from the women leading the charge

On the ground in Miami with our customer community

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On the ground in Miami with our customer community

Startup Central - How to stay connected to your customers

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Startup Central - How to stay connected to your customers

How the ERC connects the landscape with people who can help save it

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How the ERC connects the landscape with people who can help save it

Neuroscience: today's tool for understanding customers and ourselves

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Neuroscience: today's tool for understanding customers and ourselves

Organizational change management: 8 proven models to navigate change

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Organizational change management: 8 proven models to navigate change

3 Types of CRM Software and How to Choose the Best One

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3 Types of CRM Software and How to Choose the Best One

Zendesk is FedRAMP authorized

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Zendesk is FedRAMP authorized

9 questions to ask before starting up with coworkers

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9 questions to ask before starting up with coworkers

6 tips for creating mobile-friendly emails

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6 tips for creating mobile-friendly emails

How Zendesk's Tech for Good partners support refugees worldwide, and how you can help

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How Zendesk's Tech for Good partners support refugees worldwide, and how you can help

Survey reveals that the agent experience should drive tool adoption

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Survey reveals that the agent experience should drive tool adoption

Stanley Black and Decker Customer Service Story

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Stanley Black and Decker Customer Service Story

What is lead nurturing? Definition, tips, and tools

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What is lead nurturing? Definition, tips, and tools

The keys to an effective sales process

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The keys to an effective sales process

The value of hospitality, no matter what industry you're in

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The value of hospitality, no matter what industry you're in

Integrations to keep your summer going

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Integrations to keep your summer going

The future of customer care: built-in flexibility

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The future of customer care: built-in flexibility

How support data influences customer experience

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How support data influences customer experience

Empathy Lab: Building community in the workplace from the inside out

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Empathy Lab: Building community in the workplace from the inside out

The business imperative of supporting your people

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The business imperative of supporting your people

When luxury customer service is no longer a luxury, but the norm

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When luxury customer service is no longer a luxury, but the norm

The future of work for IT teams is supporting hybrid workforces

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The future of work for IT teams is supporting hybrid workforces

Home-bound customers turn to messaging channels

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Home-bound customers turn to messaging channels

The paradox of channel choice

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The paradox of channel choice

Could an empathy meeting help you see with new eyes?

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Could an empathy meeting help you see with new eyes?

Hiring a salesperson in 10 steps: Interview best practices, questions & examples

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Hiring a salesperson in 10 steps: Interview best practices, questions & examples

The sweet sound(s) of productivity

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The sweet sound(s) of productivity

6 closing sales techniques from the pros

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6 closing sales techniques from the pros

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Turn complainers into brand advocates. Find the love.

The case for a fragrance-free workplace

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The case for a fragrance-free workplace

Your customer service agents need more context. Here's why.

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Your customer service agents need more context. Here's why.

Instacart Customer Service Story

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Instacart Customer Service Story

Zendesk Messaging Spotlight

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Zendesk Messaging Spotlight

Volunteering your skill set can have some surprising benefits

Article

Volunteering your skill set can have some surprising benefits

The power of lead value in sales forecasting

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The power of lead value in sales forecasting

What is online customer service + 8 ways to improve it

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What is online customer service + 8 ways to improve it

The 3-step process for better agent training

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The 3-step process for better agent training

What's a BPO call center and what does it do?

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What's a BPO call center and what does it do?

Lights, camera, integration

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Lights, camera, integration

A guide to customer service reports

Article

A guide to customer service reports

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